Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Select
My wife broke her arm in India. I called the company from India...they were unhelpful and wanted me to complete forms! That was ridiculous...how do you complete forms from India.
JONATHAN F. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I purchased the plan in good faith thinking I will never have to use. Unfortunately my husband Deonarine Prasad fell and broke his leg. I could not get hold of anyone lines busy and long hold times so I gave up. We handled ourselves with medical in India paid out of pocket expenses. With assistance of the airline somewhat we are back home.
I am not one to complain but this was unacceptable
I am not one to complain but this was unacceptable
Hardai P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
We appreciate your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to express your concerns on Insuremytrip.com. We are sorry to hear that your husband suffered an unfortunate accident on your trip, and that you were not able to get through when calling.
The Covid-19 pandemic has caused unprecedented disruptions in the travel industry, and the world at large, thus longer wait times have occurred. This also caused On Call International, our Travel Assistance provider, to have longer than normal call volume and wait time. We want to thank you for your feedback and will pass this on to On Call International, for future assistance in helping our travelers.
You mentioned you had incurred medical expenses during your trip. To receive assistance with filing a claim, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected]. You may also start the claims process by visiting our website, https://travelclaims.bhspecialty.com/fnol/start or download our app “Travelex Insurance” on Google Play or iTunes.
Please be aware that due to the Coronavirus outbreak, they are experiencing an increased volume of claims. All claims are being processed in the order in which they are received, but that may take up to a minimum of 8 weeks. We appreciate your patience.
Kind Regards,
Travelex Insurance Services"Jun 10,2020
Travelex
Travel Basic
Didn't need to use the plan but the basic coverage was very good. I had an accident a month before leaving and my doctor was uncertain whether I could go -- right up until 6 days before leaving. Knowing that I had coverage to refund my out of pocket expenses removed one layer of discomfort, at least!
Sandra P. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
I had purchased travel insurance in the past but never had a reason to file a claim. This was the first time we were filing a claim for travel cancellation due to medical reason and I was a bit skeptical about my claim settlement. However Travelex Insurance put all my doubts to rest. Very efficient processing of claim. Completely satisfied. I will recommend Travelex Insurance to everyone.
Thank you Insuremytrip.com for showing all the available options for insuring my trip. All the quotes shown were from reputable companies and the website had enough information on coverage options. It made my purchase of insurance plan very easy.
Thank you Insuremytrip.com for showing all the available options for insuring my trip. All the quotes shown were from reputable companies and the website had enough information on coverage options. It made my purchase of insurance plan very easy.
MAHESH B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Travelex
Travel Basic
I called Travelex with questions and I got either "no" or "you'll have to speak with another department". Typical insurance company uselessness.
Paul K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I believe in having travel insurance. I had to use it one time for an unexpected cancellation and it was great having reimbursement.
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Travelex
Travel Basic
I received coverage that fits my needs exactly! Thank you for offering this plan. I will use Travelex Travel Basic plan again and have used it for several other trips in the past.
Ellen F. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Max
Travelex Travel plan is helpful in the event of unforseen emergencies during or before travel. Fortunately, my travel was uneventful, but, my family members had to cancel their trip. Hence, the Travelex policy was very helpful in claiming for the panelties charged by the airlines.
Archana S. would
recommend this plan to a friend or relative.
Travelex
Travel Select
The price of the plan was great and filing the claim was so easy. I called their customer service to get help with which form to use. We got stuck in Chicago on our flight back from India because the flight home was cancelled due to weather, so we wanted our hotel cost covered. I filled out the form and supplied requested documentation. 2-3 weeks later we received a check in the mail. No problems at all. I would definitely use Travelex again!
Soraya J. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Very comforting to know I had a comprehensive plan for traveling to India. Fortunately, I didn't have to make a claim, but I know the service is wonderful from past claim experience.
Margaret C. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Please see the response from Travelex:
"We empathize with the unfortunate situation that occurred to your wife during your trip to India and we hope she has recovered well. We contacted our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, and we are happy to hear that your claim was deemed payable, and that payment was issued in July.
We would like to take this opportunity to clarify how On Call International, Travelex’s travel assistance company, offers assistance for medical emergencies that present themselves on a covered trip. On Call’s medical case process requires all patients to be evaluated by a treating physician and to have the medical information reviewed by On Call’s Medical Team to help ensure patient’s safety, in order to assist the traveler. On Call’s Medical Team specializes in flight physiology and follows guidelines set forth by the International Air Medical Transport Association and the Aerospace Medical Association to determine a patient’s fit to fly status as patient’s conditions may change at elevation. While the medical case management and fit to fly approval process can seem overwhelming, the process is important to ensure a patient is safe enough to travel home. "