Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Basic
Glad I didn't have to use it, but I thought I might need it a couple of times. Once, when our luggage was delayed several days upon returning home. We were among the last groups to leave Israel before the travel bans were put in place. We were not sure we would not be detained somewhere on our flights home.
Margaret G. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Fortunately I did not need to use it. There were 3 of us on the tour of 38 persons that had our luggage all the way through. All the rest had to go home w/o their checked luggage! So thankful I had mine!!
Leona M. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I purchased the plan in good faith thinking I will never have to use. Unfortunately my husband Deonarine Prasad fell and broke his leg. I could not get hold of anyone lines busy and long hold times so I gave up. We handled ourselves with medical in India paid out of pocket expenses. With assistance of the airline somewhat we are back home.
I am not one to complain but this was unacceptable
I am not one to complain but this was unacceptable
Hardai P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Since I did not have a reason to file a claim, I can't comment on that aspect of my purchase but I found the experience very positive. It was easy to fill in the query and select a plan based on my requirements and budget. I always recommend insuremytrip to friends looking to buy travel insurance.
James G. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I was sick in Morocco and needed help in changing my flight to come home a few days later. Was unable to do so with booking agent after five hours of trying because of so many callers due to coronavirus concerns. I called the number listed on my policy for callers outside the US and could not get through. The number is either incorrect or incomplete. Really needed some help and could not reach anyone - very disappointed!
Anne B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for reaching out to us on InsureMyTrip.com. We sincerely empathize with your unfortunate situation.
The phone numbers to our travel assistance provider, On Call International, are correct. Please keep in mind, that due to the Coronavirus outbreak, Travelex, our assistance provider, and all travel supplier(s) are experiencing a very high volume of calls, and phone lines to travel suppliers around the world were over capacity (and thus sometimes not connecting), when you were in Morocco.
Having said the above, we would like to obtain further information so we can follow up with On Call International. Please email us back at [email protected] with the number you were attempting to call, as well as the date and approximate time in which you were trying to contact On Call International."May 11,2020
The trip included a
tour
Travelex
Travel Basic
It was a very easy process. I was given different plans and chose the one best for my needs
Elizabeth D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I didn't actually NEED this policy because my cruise (Holland America Westerdam - 2/15-2/29) was cancelled because of China's coronavirus. Money wasted.
Kathleen L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I will use it for another trip
Ronald G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
We priced out the coverage with DCL and this was less expensive and seemed to be better coverage
Julianne L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
Didn't need to use the plan but had peace of mind that I had one
Eugene R. would
recommend this plan to a friend or relative.
"Thank you for taking the time to express your concerns on Insuremytrip.com. We are sorry to hear that your husband suffered an unfortunate accident on your trip, and that you were not able to get through when calling.
The Covid-19 pandemic has caused unprecedented disruptions in the travel industry, and the world at large, thus longer wait times have occurred. This also caused On Call International, our Travel Assistance provider, to have longer than normal call volume and wait time. We want to thank you for your feedback and will pass this on to On Call International, for future assistance in helping our travelers.
You mentioned you had incurred medical expenses during your trip. To receive assistance with filing a claim, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected]. You may also start the claims process by visiting our website, https://travelclaims.bhspecialty.com/fnol/start or download our app “Travelex Insurance” on Google Play or iTunes.
Please be aware that due to the Coronavirus outbreak, they are experiencing an increased volume of claims. All claims are being processed in the order in which they are received, but that may take up to a minimum of 8 weeks. We appreciate your patience.
Kind Regards,
Travelex Insurance Services"