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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers who have tour rated the Travelex Travel Basic plan
4.56 out of 5
711
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
Almost had to use plan, sick as dog on way home, almost kicked off flight in Paris. not worried had good plan. probably should have accepted kick off, might have still been there with you paying.
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Coverage seemed comprehensive and the written information easy to understand.However, it was too expensive compared to other plans.
Betty M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We received the following reply to your review from Travelex:

    "Thank you for posting about your experience.

    We appreciate you taking the time to compare our plans to find the plan that best fits your travel needs. The cost of our plans is based on the insured trip cost and the age of the travelers.

    Our Travel Basic and Travel Select plans both offer Primary coverage, meaning you submit your claim to our Claim Administrator first, before submitting to your own personal insurance. We also have a 60 day look back window for pre-existing medical conditions. In addition, when the policy is purchased within 15 days (Travel Basic) or 21 Days (Travel Select) from the initial trip deposit, you will be eligible for the pre-existing medical condition exclusion waiver. We have several benefits, including those listed above, that differ from the plans offered by our competitors.

    If you ever have any questions about our benefits and how the coverage works, you can always contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

    Thank you again, and we hope you think of Travelex the next time you need travel insurance.

    Kind Regards,
    Travelex Travel Insurance Company"
    May 24,2019
The trip included a
tour
Travelex Travel Basic
I have bought this coverage for many trips but had never before filed a claim. This time I suffered a knee injury before the trip and was unable to go. I submitted all the required information and the plan reimbursed the airline change fee for the trip.
Jean W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Seemed reasonable enough, however had no claims so it is hard to say
Bruce R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Plan worked out ok. I thought it was a little over priced, but booking it worked out fine, didn't have to file a claim, so that's all I can speak about.
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We were glad that we had a policy during the trip.
Linda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Cannot speak to how well they handle claims as we had no need to file one . We chose this company as it allowed us to buy the coverage we needed without having to buy coverage for a lot of items we didn't need (such as coverage that might be needed outside of the US). There were still some items (we are retired so wouldn't need the loss of job coverage) but it would be hard to have a policy designed just for us with out increasing the overall cost due to added manpower needed for such policies.
John F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
I did not use the plan so can't say how good the customer service is. They were great at providing the correct plan I was looking for at a reasonable price.
Gerald F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Luckily I didn’t need to use the insurance. Great peace if mind having it.
Renee O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
I read the plan through and was satisfied that the coverage would fit with the trip I planned. I was very happy with the flexibility that was offered as I added flights and destinations to my original trip. It was never a problem and the expanded coverage was always easy to obtain. I also was happy I did not have to test this the plan as I never needed to use it.
Gary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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