Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Will be back to insure our next trip.
Curtis S. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Having this coverage helped us to feel more at ease while traveling out of the U.S.
Fortunately, we encountered no unforeseen problems, so I have no first hand claims experience, but was glad to have had this coverage.
Fortunately, we encountered no unforeseen problems, so I have no first hand claims experience, but was glad to have had this coverage.
Michael L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
For expensive trips, definitely yes. For lower-cost trips, no.
I recently learned that my credit card has travel insurance benefits.
I recently learned that my credit card has travel insurance benefits.
Florence S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Didn't have a need to use the policy although my suitcase didn't arrive and had to be delivered to our hotel the next day.
Ronald T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
This is the second time my wife and I have used InsureMyTrip. We would not take a cruise without insurance coverage. It's a great value!
August M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
If you have coverage for part of your trip through your credit card then you should only take coverage for things that aren't covered. In our case trip interruption or cancellation, and baggage loss or delay were covered so we needed only medical coverage.
Herbert G. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I have used the service for so many trips I think I should get a "frequent insurer" award!! I am quite satisfied except for the cost, which unfortunately is a factor of my age and nothing the insurer can correct.
Nancy C. would
recommend this plan to a friend or relative.
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reviews per page.
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"