Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
tour
Travelex
Travel Basic
Very reasonable. I could pick pieces of a plan that my visa card didn't cover.
Glad I didn't have to use it, however, it was peace of mind.
Glad I didn't have to use it, however, it was peace of mind.
Patricia B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.
M M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
It's insurance. Fortunately, I did not need it. But I have a travel companion who did on a different trip and between her insurance and mine, we suffered no out-of-pocket expenses. That experience confirmed my position that I will not travel without it, particularly the medical and evacuation coverage. I always refer InsureMyTrip.com to anyone who asks me about trip insurance.
Nancy L. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Fortunately, I did not have to use the insurance, but I like to know it will be available if needed. One never knows.
Misty S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Will be back to insure our next trip.
Curtis S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
Website was easy to use. Had a few questions so called Customer Service, all my questions were answered & the Rep was very friendly & knowledgeable. Thought price was reasonable. Did not need to file any claims. Would definitely use again.
Laurie K. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Had to make a claim for travel delay and they covered all of my requests. Will buy again.
Sergei S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
Awesome Plan!!!!!!!!!!!!
I am using Travelex with my next trip
to Italy ??
I am using Travelex with my next trip
to Italy ??
Valerie B. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
We thankfully didn’t have to file a claim, but we felt comfortable knowing we were covered if anything came up.
Deborah H. would
recommend this plan to a friend or relative.
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"