Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
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The trip included a
cruise
tour
TravelSafe
Classic
While the pan itself served my needs, I had to file a claim, as one of my travel companions had a family medical emergency, and had to cancel his portion of the trip. The trip was cancelled on Feb 16, 2019, and it took more than two months for the claim to be processed, and benefit check to finally arrive on April 25, 2019. Way too long! Their customer service recording states they try to process claims within thirty days of the forms and documents being received. I initially filed the claim online, filled out all the requested information, and submitted it to their claims dept. Two weeks went by without a word, then I get an e mail telling me that more documentation is required. Wish I could have received that memo a day or two after submitting the initial form, rather than wasting two weeks! the entire process just seemed to take much longer than it should have. I will probably not purchase any more plans from Travel Safe.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
Bought insurance for piece of mind and glad I didn't have to use it.
Janet G. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
We had a late trip cancellation due to my wife breaking her left leg. Travel Safe reimbursed us for the trip cancellation costs.
Warren R. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
I liked the level of communication prior to departure. Made me feel I had made the right decision to choose your company.
Anne A. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic Plus
I have purchased travel insurance many times but this is the first time I placed a claim. I had to cancel my trip due to illness in the family. The process was extremely easy. It was also very easy to get updated information on the claim's progress online. When I had a question, a call to customer service was answered promptly. The customer service rep was very pleasant and helpful.
I had my refund check in my hand less than a month after I sent the claim supporting documents to Travel Safe. Thank you so much for making an urgent situation much easier!
I had my refund check in my hand less than a month after I sent the claim supporting documents to Travel Safe. Thank you so much for making an urgent situation much easier!
Mary K. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
I believe it would have covered us well in an emergency,
Lawrence S. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Very helpful representative. Talked to me concerning the options and helped to choose the correct one for my needs.
Jon H. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Absolutely! It's very refreshing not having to fill out endless forms with zillions of questions when one only wants to be insured for unexpected situations which have nothing to do with one's present health status. And then, after that exhausting exercise, to get hosed with a fee that often, in my case, constituted nearly half of the airfare.
Adri B. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic Plus
I wanted to buy protection for two reasons: injury prior to the trip (a bicycling tour) and my employer cancelling all vacations due to storms. I wound up having to purchase accidental death and dismemberment, accident sickness and medical expense coverage, baggage delay, lost baggage, etc., etc. Perhaps I didn't clearly explain the coverage I needed when I called InsureMyTrip, but in any case, I felt the cost was too high.
Kenneth H. would
recommend this plan to a friend or relative.
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Thank you for taking a moment to review your experience with TravelSafe Insurance. We agree that the claims process was not executed in a fast and efficient manner, but are happy to hear the plan was able to meet your needs overall. In part because of experiences like yours we recently changed our claims administrator. Our average process time is now 12 days. In the future, we hope you will reconsider purchasing TravelSafe based on our plan’s effectiveness and our new claims process. We are continuously looking for ways to improve our levels of service.