Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
TravelSafe
Classic
Too expensive I thought
Robert H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
I thought 5 months was too long to receive my claim money.
Paul F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
Dear Paul,
Thank you for providing us with honest feedback. Learning about the individual experiences of our travelers helps us better shape our products and services. You are correct – 5 months is too long for a claim to be paid, and we are very sorry this has been your experience.
We are working on improving our claims process with our claims administrator, Trip Mate, so we can pay claims in a timely manner. Hopefully this one experience hasn’t prevented you from using us in the future.
Sincerely,
Amanda Hand
Marketer
Team TravelSafeJun 13,2018
The trip included a
cruise
tour
TravelSafe
Classic
Not much to say. This plan covers all our needs, and is very reasonably priced. We just "set it and forget it". I will be purchasing it again in a couple of weeks to cover our next cruise.
AlanOK J. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Had to leave cruise due to death in family. Had all the info and sent in a claim, got paid. It was that easy. I always buy insurance, unfortunately (or fortunately) we had to use it. I strongly recommend buying.
Susan K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
TravelSafe
Classic
I did not have to use the plan so I cannot rate how the claim process is; however, the peace of mind having trip insurance for a 13 night transatlantic cruise followed by an extended stay in Europe was worth the cost. Comparing this plan to others, it provided great coverage for a reasonable price.
Jennifer R. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I didn’t have to use the coverage on this trip, however, I did have to file a claim for last years trip due to my father in law passing away while we were on a cruise. All expenses I sent in were paid and the process was easy. I was told that due to other natural disasters at the time that there were many claims ahead of mine. I had no problem with that and highly recommended to all!
Susan K. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic Plus
We filed a claim in October 2017, for a November 2017 cruise that we cancelled. There were several hurricanes that increased their response time, which is understandable, but We had "cancel for any reason" insurance and we didn't receive our insurance reimbursement until April 2018. It took 6 months to go through the claim process. They would say they needed additional information and then two weeks later they would ask for new information that they could have asked for in the previous contact - it seemed like they were trying to delay resolution of our claim. They took so long that they threatened they were going to close our claim request because we provided an "invalid" cruise reservation number - it turns out it wasn't invalid at all, it was archived by the cruise line since it was so many months after the actual cruise date. They did pay the amount we expected, but taking 6 months to pay us is way too long.
Dina G. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for taking the time to submit a review on your TravelSafe plan to assist your fellow travelers.
We apologize for the recent problems you experienced in your recent claim process. We agree that a six month turnaround time appears excessive for your claim. You will be pleased to know that the company recognizes this problem and have hired additional claims representatives and implemented supervisory reviews to improve on their customer performance.
In the future, please remember that InsureMyTrip also offers assistance with your claims. You can call us to request an Anytime Advocate® who will support you if the process is delayed or you believe that your claim is unfairly denied.
InsureMyTrip can be reached weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET at (800)487-4722.May 22,2018 -
Carol
IMT
Dear Dina,
Thank you for leaving a review regarding the length of your claim settlement. The amount of time you waited to reach settlement was too long. We are sorry for the inconvenience and the frustration it caused. We are taking important steps to make sure claims are settled promptly, including increasing the number of adjusters we have available. To avoid issues like the one you had experienced with your cruise reservation number, we will also be expanding the time claims will be open.
Again, we apologize for the experience you had with us during claims. We strive to provide high-level service to all of our travelers and it is never our goal to make travelers wait this long to reach settlement.
Sincerely,
Deb Grove
Vice President of Operations
TravelSafe InsuranceMay 23,2018
The trip included a
cruise
TravelSafe
Classic
Just the right coverage at the right price!
Steven B. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
We cancelled our trip because my son and his wife were expecting their first child the same day that we were supposed to leave.
Jeanette T. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
I purchased this plan for a significant trip that was planned well in advance. Unfortunately, major family health issues required me to cancel the trip about a month before the departure date. I promptly filed a claim, and spent hours pulling together the extensive paperwork that was requested (proof of reservations, proof of cancellations, documentation about the medical issues, etc.). TravelSafe/TripMate's response seemed to be to stall, delay, request additional paperwork, and (seemingly) hope that I would give up and go away. After submitting paperwork (by mail or online), it generally took TripMate about 1 week to acknowledge receipt in their online system, even if I called to confirm that they had already received the paperwork. Then there would be a delay of several weeks, before I would receive a request for additional documentation, which often duplicated documents I had already sent (or were slightly different versions of prior documentation). I always promptly responded to the requests and sent the requested documentation so that I would not delay the process. My claim was finally approved about 3.5 months after I initially started the claim. However, the reason my claim seemed to finally gain traction was that my travel companion (same trip/insurance/reason for cancellation) contacted the InsureMyTrip advocates after receiving no response or updates about her claim after several months; the advocate quickly got her claim resolved and paid. After notifying TripMate that my companion's claim had already been paid, my claim was finally approved and paid about 2 weeks later. Overall, this process seemed far more complicated and slow than necessary; I do not plan to purchase travel insurance through this company again.
Stephanie M. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Carol
We are sorry to hear that the TravelSafe / TripMate claims process was so difficult. Although the processing did take an unusually long time, TravelSafe / TripMate was fair in settling your claim and providing payment as you confirmed.
It was unfortunate that you were unable to take advantage of the services of an Anytime Advocate much earlier in the process. If you should ever have to file a claim in the future, please be sure to contact us to request assistance if you do not hear from the claims department within 30 days of submitting your paperwork, or if you believe that your claim was unfairly denied.
InsuremyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.Apr 11,2018
The policy premiums are based on the age of the travelers, length of trip and cost of trip. Please also keep in mind that you selected a TravelSafe Classic plan which provides as much as 100,000 USD in primary medical and 1,000,000 USD in emergency medical evacuation per person along with the preexisting condition waiver.
In the future, you may wish to call us to compare the various plans prior to purchase. Please feel free to call us at 800-487-4722 if you have any questions or concerns.