Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
tour
TravelSafe
Basic
Did not need to use the insurance, but I have previously. Good piece of mind for a reasonable cost.
Douglas E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
TravelSafe
Classic
Affordable and a necessity
Charles D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
I thought 5 months was too long to receive my claim money.
Paul F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
Dear Paul,
Thank you for providing us with honest feedback. Learning about the individual experiences of our travelers helps us better shape our products and services. You are correct – 5 months is too long for a claim to be paid, and we are very sorry this has been your experience.
We are working on improving our claims process with our claims administrator, Trip Mate, so we can pay claims in a timely manner. Hopefully this one experience hasn’t prevented you from using us in the future.
Sincerely,
Amanda Hand
Marketer
Team TravelSafeJun 13,2018
The trip included a
cruise
tour
TravelSafe
Classic
Not much to say. This plan covers all our needs, and is very reasonably priced. We just "set it and forget it". I will be purchasing it again in a couple of weeks to cover our next cruise.
AlanOK J. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic Plus
Claim was settled within 60 days, I think that was very reasonable considering the experience I have had with other travel insurers.
Patrice W. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Basic
Fortunately, we did not have to use this insurance plan. However, we did have a comfort level that if something did go wrong, we would be covered sufficiently.
Mary V. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Did not have to use, thank goodness. So I really can't rate it properly.
David K. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic Plus
I was offered an opportunity to purchase trip insurance when I bought a trip through a travel website to India and Nepal, but it was significantly more expensive than TravelSafe. I declined their insurance and purchased TravelSafe instead after doing some research and checking their reviews. Luckily, I did not need to use my insurance, but it was comforting to know it was there. When I first arrived in India, there was a rough patch when the Visa officials said my paperwork was incorrect and they were not going to let me into India, saying I needed to go back to my own country. I eventually worked that out, but it was comforting to know that I had travel insurance to turn to if needed.
Traci H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
How can you really rate these plans if you do not have to file a claim? Fortunately we did not have to file a claim. If we did file a claim with the insurance carrier we could then offer a better informed review.
Robert R. would
recommend this plan to a friend or relative.
Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
----------------------------
Dear Nancy,
Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.
Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.
Sincerely,
Amanda with Team TravelSafe