Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
tour
TravelSafe
Classic
A plan is only as good as how it responds to claims filed. My claim was received on 3/6, yet no action was taken to process it until I had made 2 phone calls (3/27 & 3/31). Then it took more phone calls and another 3 weeks until I received claim payment. Whenever I called, I waited at least 10 minutes to speak with a representative from Tripmate, the claims administrator. Their message was always the same "due to higher than expected call volume...". The call volume wouldn't be higher than expected if claims had been processed in a timely fashion.
Now, before I purchase travel insurance, I ask who the claims administrator is & have eliminated any companies that use Tripmate.
Now, before I purchase travel insurance, I ask who the claims administrator is & have eliminated any companies that use Tripmate.
Barbara C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic Plus
I had to beg you to change the location we were going to. After threats to go on Social Media, you finally decided to honor my insurance. I will never use your company again.
Sharon K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
TravelSafe
Classic Plus
I didn't need it, but I was glad it was there just in case.
SANDRA C. would
recommend this plan to a friend or relative.
Show
reviews per page.
We would also like to apologize for the unfortunate circumstances that led up to this review. When you notified us to revise your policy to cover a different trip, we followed TravelSafe's standard procedure for transferring coverage which included advising TravelSafe that you incurred a penalty. TravelSafe, along with most of our companies, reserves the right to decline to cover the new trip if there were any penalties so they declined with no offer to refund your premium. However, you diligently pursued coverage and TravelSafe agreed to cover your trip.
Once again, our apologies for the difficulties that arose.