Travel Insurance Reviews for Tours


If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.55 out of 5)
based on 11329 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
tour and Israel
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Filed claim
The trip included a
InsureandGo Global Silver
We purchased the policy primarily for medical coverage while overseas.
Unfortunately my wife and I both got sick before our trip, and had to cancel. We filed a claim with InsureandGo. They acknowledged receipt of the requested claim forms and backup (21 pages). About a month later I called the claims representative to ask the status of the claim. She told me they were waiting for my claim forms! When I read her the acknowledgement she blamed another department for not "downloading" the information. A week later I received the check. What I did not receive was an apology for her fumbling the original claim information. While I received the insurance proceeds, it was definitely not in a timely manner. It was a frustrating wait to get the refund we were entitled to.
Steven S. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. However, we are pleased to learn that your claim was paid. In the future, if you experience an unusual delay in claim status communication, please contact InsureMyTrip and request a Customer Advocate. Our representatives are available 7 days a week by calling 800-487-4722 or emailing customercare@insuremytrip.com.
    Jan 30,2016
The trip included a
InsureandGo Global Gold
Plan was easy, reasonably priced and easy to navigate. Will definitely use again
Joyce K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Knowing that we were insured was a comforting feeling while we were or of the country.
James T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
The InsureAssist TravCan plan seems fine, but all are good plans if you don't have to use them.
Edward K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
I am happy that I didn't have to file a claim with John Hancock but I might have had to file.
Cordelia C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We were very pleased with the timely and smooth way the AXA Assistance USA Gold insurance paid for our claim. I would recommend AXA Assistance USA highly to everyone. It was difficult to choose the insurance company from the many on the website list. We were so pleased we chose AXA. We submitted all the required paperwork, and they paid promptly. What a relief to work with such professionals
eugene s. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
It's always hard to comment on insurance that is never utilized. We, of course, felt comfortable having it on the trip and happy that we did not have to make a claim. However, you never really know how responsive and customer friendly a company is until you do file a claim and can assess how it is handled.
Karen C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travel Insured Worldwide Trip Protector Plus
I felt a peace of mind on my trip knowing that if something happened, I would be covered by the trip insurance.
Dwight H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Luckily we had no claims. For the price afforded the coverage was excellent. The initial purchase was easy and the follow thru by your company was also right on. I had my daughter, an attorney, review the policy prior to purchase and she gave it a thumbs up.
Jeffrey G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
InsureandGo Global Gold
While I am satisfied with the plan, I did have a problem at the time of purchase. I was not told the upper limits of the plan and when I received the final cost of the trip, the plan I purchased did not cover the total cost of the trip, so I had to purchase another plan. I was refunded the initial cost and things worked out, but it would have been easier if I had been made aware of the total cost limits.
John R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that you are satisfied with the policy. Thank you for giving InsureandGo and InsureMyTrip the opportunity to upgrade your policy to cover the total cost of your trip.

    In the future, when receiving a quote online or over the phone, please provide the total trip cost (or an estimate of the total trip cost). Entering the full cost of the trip will reveal two important things: a list of plans that are available to cover the full cost of the trip, and the premium of the policy after all trip payments have been insured.

    We look forward to assisting you in the future. If you have any questions or concerns, please call us at 800-487-4722.
    Jul 24,2015
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