Travel Insurance Reviews for Tours


If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.55 out of 5)
based on 11328 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
tour and Russia
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Filed claim
The trip included a
AXA Assistance USA Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.
    Jan 19,2016
    • Crystal
      AXA Assistance USA
      Photo
      We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.

      Jan 20,2016
The trip included a
AXA Assistance USA Gold
I've used AXA Assistance USA Gold plan twice, both times I had to use it unfortunately. Once for a trip delay caused by the airline, another time for an illness. Both times they processed it relatively quickly, were very kind over the phone, and fulfilled our claim. I recommend AXA Assistance and will continue to use them for my travels.
Jessica M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Very reasonable and fair, this is the second time we used this insurance and we will always recommend it to our family and friends. Filing a claim was resolved fairly and reasonably with solution given upon presentation of all required documentation.
Rodolfo R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AIG Travel Guard Gold
Although I did not need to use the plan; the price and ease of ordering made my travel much more worry free.
Donnie G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
It's great to know there are companies that strive to keep costs low when you need the extra piece of mind.
Marjorie R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I am very happy I found this plan. I talked with both insuremytrip and AXA to make sure it met my needs. Both were extremely helpful on the phone. I had very particular insurance needs that this plan met. I am using them again for my next trip. The price was extremely reasonable in comparison to other companies.
Ava G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
April Travel Protection Choice Family Plan
We were very satisfied with the price for the coverage for most items, such as luggage and health emergencies. We nearly needed to stay overnight in Russia with no way home due to an airline error they didn't want to cover. My coverage for trip delays was only $200. That would have been inadequate, but better than nothing and delays happen all the time. At $600 to cover a $15K trip, the plan was worth the cost and I'd buy it again.
Laura P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
For this trip I wanted a Cancel For Any Reason benefit since we were going to Russia. You were one of the few that offered that.
Wendy F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travel Insured Worldwide Trip Protector Lite
Since I had no problems with my trip, I have no comments on the claims process.
Kenneth W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Seven Corners Roundtrip Choice
We had to return home from overseas due to a family health issue. My husband and I were reimbursed for our added travel expenses and forfeited deposits. Be sure to save all receipts, however, as some expenses where in our haste we forgot to get receipts, were not reimbursed.
Jean K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
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