Travel Insurance Reviews for Tours


If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.55 out of 5)
based on 12077 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom
This time we had no problem, but I would never travel without
CSA TRAVEL protection. On our previous trip I got sick just before leaving and got reimbursed for the flights and cruise without any problem in a short time after sending in the doctor note and paperwork. CSA has helped me a lot!
Monika K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
M.H. Ross Advantage Complete
I have an MBA and a lot of contract law experience. I can only speak to one area of the policies major flaw. Coverage for baggage loss or theft internationally. The policy requires a "written report" of the loss of your baggage. Sounds easy? It isn't, especially, when A) you do not have a clear definition of what the report needs to contain and B) they expect it to almost come to you as if you were in America. Imagine being in ANY foreign country, China, Iran, Jamaica, South America and your items are stolen. You need a police report. Can you file it while your there? Was there a riot? trouble? When you get home can you figure out how to file the report? Including the language barriers, time differences, the international calls and the insane amount of time you spend doing this. Foreign Countries aren't jumping up and down to spend money to help you get a report for an insurance company. At no time have I received a definition of what a "written report" exactly is and that is applicable fairly and equally across all foreign destinations. So buyer beware. If you've been denied, seek counsel.
Deirdre G. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Your review is very informative, and we hope fellow customers will consider the information in their search for travel insurance.

    To have a payable Baggage and Personal Effects claim on a Comprehensive travel insurance policy, the insured person must notify, the police, hotel, Common Carrier or bailee who has custody of your property at the time of loss, and obtain a copy of the reported loss from the company. The wording of this requirement will vary slightly from policy certificate to policy certificate, but the basic premise is the same, the insured person bares the burden of providing the proof of loss in order to receive reimbursement for their loss. Notifying the appropriate authority and obtaining a written report for Baggage and Personal Effects claims is travel insurance industry standard for Comprehensive travel insurance policies.

    Please call us at 800-487-4722 if you have any questions about this requirement, or want details on the additional requirements for Baggage and Personal Effects coverage.
    Mar 25,2016
    • DeirdreG
      Photo
      Germany doesn't provide written reports within 48 hours, they provide them after the investigation is over. So the insurance plans ask for what is not reasonable or obtainable. You cannot know the laws of each foreign country you are visiting before you travel.
      Mar 27,2016
The trip included a
AXA Assistance USA Silver
The best insurance plan to buy is the one you never have to use. I purchased the Silver Plan because it covered all my needs for the least cost. On more than one occasion I was glad I choose a plan for my trip, but I was glad I never had to use it. I had peace of mind and a secure feeling knowing I was covered!
David D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 17,2016
The trip included a
Nationwide Mutual Insurance Universal Cruise
It's difficult to review a plan that wasn't used. A true review would have come if a claim had been submitted. Luckily, that wasn't the case.
Dorothy C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travel Insured Worldwide Trip Protector
I chose a comprehensive plan through Travel Insured, and though I did not need to use any of the features, I felt the protection was well priced for coverage I might have need for in any emergency.
Barbara S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
I compared a lot of plans and I found the John Hancock Insurance Agency Bronze plan was the most value for the amount paid.
Marisa C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureandGo Global Platinum
Thanks for handling and so glad I did not have anything go wrong. Terrific trip to India.
Sarah K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Customer representative was very helpful when I called for help understanding differences between various plans.
Wilbur N. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Mar 17,2016
The trip included a
Seven Corners Roundtrip
Great coverage for the price.
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Never could get answers on coverages. I was trying to help my husband in the hospital, and all the plan cared about was getting my husband out of the hospital. I asked that they guarantee coverage, but was told no one to translate with billing, which was not true and made us wait for 3 hours to get a bill, only to find out only a part was guaranteed. Further, they undermined my attempt to get a bill with itemized procedures by telling the hospital that it should be given to AXA, not me. In the end they were not an advocate and my husband was discharged too early, only to end back in hospital on arrival in USA.
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Laramie M. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy, and thank you for allowing us to advocate on your behalf. We are pleased to learn that AXA Assistance USA paid the claim.
    Mar 25,2016
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