Travel Insurance Reviews for Tours


If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.55 out of 5)
based on 11366 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
tour and cruise
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Filed claim
The trip included a
AXA Assistance USA Gold
My trip required travel insurance. I did a lot of comparative shopping and determined AXA gave the most bang for the buck. Fortunately, I never needed to use it. Nonetheless, I was satisfied with the cost and coverage of the policy.
Patrick K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Preferred
We always purchase insurance when we travel. This was the first time we had to file a claim of any type. This was the first time we used RoamRight. My husband required surgery which necessitated the cancellation of our trip. The claim was processed with a minimum amount of paperwork and resolved in an expeditious manner. Our claim was paid promptly. We
were very satisfied.
Ellen S. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I didn't need to file a claim, so I don't have hands on experience on how well the coverage would take care.
Deborah B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
I did not have to make use of my policy, but what Allianz Global offered seemed reasonable for the needs of my husband and me.
Irene R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Ultimately, one can evaluate insurance coverage only when one needs it. Thankfully, I did not need to make a claim, but an issue did come up: At the very last minute, the cruise line completely changed the itinerary of ports being visited. I was left wondering whether this change affected my coverage?
Clifford P. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you providing a review. In response to your question, the CSA Travel Protection Custom plan provided coverage from your date of departure to your date of return regardless of your cruise itinerary.

    Should you have any additional questions on this plan, please feel free to call 800-487-4722 to speak with a customer care representative.
    Feb 10,2016
The trip included a
John Hancock Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Didn't have any problems so there is nothing to review.
Wayne C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Trip was cancelled by the cruise operator. I was refunded everything but $300 of the airfare (ticket cost less credit for a future flight). AXA took care of the $300 quickly and with no hassle.
Thomas S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Carol
    Photo
    Thank you for taking the time to help your fellow travelers.

    The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.

    In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.
    Feb 11,2016
The trip included a
AXA Assistance USA Gold
We appreciate their help and understanding in a difficult situation for us.
Susan G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide you coverage and assistance and hope you will consider AXA Assistance USA for future travels.
    Feb 01,2016
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