Trawick International

An extremely unprofessional organization. When one files a claim using this company's website, no information is provided on said site about the progress of the claim. In fact, you cannot even use the site to find the details of your original claim submission. This then requires customers to email the company directly and responses are 1) slow in the first place and 2) when received, erroneous. For instance, I had to file two separate claims, one about a damaged suitcase and the other about a damaged laptop. When I followed up about the claim regarding my laptop, a lack of response would require me to write again, only to get a reply about the claim regarding my suitcase. This frustrating back and forth finally resulted in the information that the company would not cover the damage to the laptop. I advise travelers to avoid this company for their poor handling of claims and correspondence.

Peace of mind for the things you just can’t plan for

While I did not have to make a claim, I know someone on my cruise that had a medical issue and ended up with a medical issue that cost several thousand dollars aboard the ship. They did not have insurance.