Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

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Customers who have visited the U.S. Virgin Islands rated our travel insurance plans
4.56 out of 5
246
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Nationwide Mutual Insurance Luxury Cruise
We had a port itinerary change, twice, before our cruise. Called Nationwide, claim form was emailed promptly, with clear instructions on what would be needed to file claim. After sailing, we submitted the claim, and were promptly paid for the full coverage amount listed on the policy. Because of the ease of that claim, we are purchasing this policy again, for our upcoming cruise,
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • ThomasW
    Photo
    Was it just for the itinerary change or for a prepaid excursion?
    What was the reason for the itinerary change?
    Sep 23,2018
Arch RoamRight Essential
For medical reasons, our trip had to be cancelled. RoamRight was clear on documentation needed to file an on-line claim. We were thorough in what was submitted. They notified us of status of claim. Within several weeks, we had a check covering all that we had pre-paid for our trip. Very satisfied and would use again
Nancy B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We are sorry to hear you had to cancel your trip, but we are happy that you were satisified with our claims process. We look forward to helping protect your next trip.

    Regards,
    The RoamRight Team
    Mar 16,2018
The trip included a
tour
TravelSafe Classic
Entire process was simple and easy to understand.
Alfred F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
TravelSafe Basic
This is the first time I've had to file a claim on a travel insurance policy, and all I can say is that it is great until you have to file a claim. At that point, the response time is horrible.

It is interesting that the company took my money in a few seconds via a website. Once I filed a claim, though, everything reverted to paper and snail mail. From the time I first filed my claim that our rental villa had been destroyed by hurricane Irma to the time I finally received my reimbursement was almost two months. That's two months that the company was earning interest on my money while I was paying interest to my credit card company. I realize the hurricanes resulted in many claims during this time - the processing company should hire some temps to help with the workload.
Roger B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
We usually purchase travel insurance and have filed a claim in the past. But it was for small items because of luggage not getting to our destination for several days.
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much
Philip A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Bare bones policy for the price. Make sure you read the fine print. In our case, the St. John USVI villa we were supposed to stay in was damaged by a hurricane and uninhabitable due to lack of power on the island. The "uninhabitable home" coverage in the Travel Basic plan only applies if your own home is damaged, but not the destination home. This makes no sense and makes me question buying travel insurance in the future. Buyer beware.
William B. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for recommending that your fellow travelers read the policy terms and conditions prior to purchasing a plan. That is so very important when selecting the "best" plan.

    In order to be eligible for reimbursement under any travel insurance policy, your reason for cancellation must be listed as a "covered reason" under Trip Cancellation. Covered Reasons are readily available for your review just by clicking on the dollar amount of Trip Cancellation within your quote and going to the Trip Cancellation section.

    It is also important to remember that the list of covered reasons do vary from plan to plan and even from state to state. Usually the most basic plans have the fewest covered reasons to cancel such as the Travelex Travel Basic. However, if you had purchased the Travelex Travel Select plan, then you would have had coverage under Trip Cancellation for the following reasons that were not covered under the Basic plan:
    "9. your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
    10.mandatory evacuation ordered by local authorities at your destination due to hurricane or other natural disaster."

    Please consider reviewing a plan for your next trip. Customer Care is available at (800) 487-4722 weekdays from 7:00 AM to midnight ET and from 9:00 AM to 9:00 PM ET to assist you with a quote.
    Nov 07,2017
Nationwide Mutual Insurance Essential
Due to the hurricane, I sent in a claim for my airfare. I did not receive a response. I have since been credited back from the airlines. It would have been nice to have been contacted in a more timely manner about my claims. Turns out the only money I lost on my trip was the money I paid for the insurance I did not end up needing. Poor communication from company.
Scott N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss from the airline. As you know, the recent Natural Disasters have caused a higher than normal call volume and process time. However, we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 05,2017
TripAssure Advantage Asset
Hello,

We had three storms during our trip that could have easily turned into hurricanes. THIS is why we get insurance! Luckily, we only had a few rainy days and needed to make no claims. I felt so assured that if something happened, we would be covered as we specifically asked for a policy that covers hurricanes.
Dawn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
My agent who wrote the policy was very helpful and professional and explaining to me in great details what I was purchasing. I commend her.
Cheryl W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. We look forward to helping protect all your future trips.
    Aug 28,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 15,2017
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