Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

Customers who have visited the U.S. Virgin Islands rated our travel insurance plans
4.56 out of 5
239
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
TravelSafe Basic
This is the first time I've had to file a claim on a travel insurance policy, and all I can say is that it is great until you have to file a claim. At that point, the response time is horrible.

It is interesting that the company took my money in a few seconds via a website. Once I filed a claim, though, everything reverted to paper and snail mail. From the time I first filed my claim that our rental villa had been destroyed by hurricane Irma to the time I finally received my reimbursement was almost two months. That's two months that the company was earning interest on my money while I was paying interest to my credit card company. I realize the hurricanes resulted in many claims during this time - the processing company should hire some temps to help with the workload.
Roger B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
We usually purchase travel insurance and have filed a claim in the past. But it was for small items because of luggage not getting to our destination for several days.
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much
Philip A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
Travelex Travel Basic
Bare bones policy for the price. Make sure you read the fine print. In our case, the St. John USVI villa we were supposed to stay in was damaged by a hurricane and uninhabitable due to lack of power on the island. The "uninhabitable home" coverage in the Travel Basic plan only applies if your own home is damaged, but not the destination home. This makes no sense and makes me question buying travel insurance in the future. Buyer beware.
William B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for recommending that your fellow travelers read the policy terms and conditions prior to purchasing a plan. That is so very important when selecting the "best" plan.

    In order to be eligible for reimbursement under any travel insurance policy, your reason for cancellation must be listed as a "covered reason" under Trip Cancellation. Covered Reasons are readily available for your review just by clicking on the dollar amount of Trip Cancellation within your quote and going to the Trip Cancellation section.

    It is also important to remember that the list of covered reasons do vary from plan to plan and even from state to state. Usually the most basic plans have the fewest covered reasons to cancel such as the Travelex Travel Basic. However, if you had purchased the Travelex Travel Select plan, then you would have had coverage under Trip Cancellation for the following reasons that were not covered under the Basic plan:
    "9. your destination made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
    10.mandatory evacuation ordered by local authorities at your destination due to hurricane or other natural disaster."

    Please consider reviewing a plan for your next trip. Customer Care is available at (800) 487-4722 weekdays from 7:00 AM to midnight ET and from 9:00 AM to 9:00 PM ET to assist you with a quote.
    Nov 07,2017
Nationwide Mutual Insurance Essential
Due to the hurricane, I sent in a claim for my airfare. I did not receive a response. I have since been credited back from the airlines. It would have been nice to have been contacted in a more timely manner about my claims. Turns out the only money I lost on my trip was the money I paid for the insurance I did not end up needing. Poor communication from company.
Scott N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss from the airline. As you know, the recent Natural Disasters have caused a higher than normal call volume and process time. However, we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Oct 05,2017
TripAssure Advantage Asset
Hello,

We had three storms during our trip that could have easily turned into hurricanes. THIS is why we get insurance! Luckily, we only had a few rainy days and needed to make no claims. I felt so assured that if something happened, we would be covered as we specifically asked for a policy that covers hurricanes.
Dawn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
My agent who wrote the policy was very helpful and professional and explaining to me in great details what I was purchasing. I commend her.
Cheryl W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We look forward to helping protect all your future trips.
    Aug 28,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 15,2017
AXA Assistance USA Gold
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. An internal review of your claim’s experience will be being conducted to identify the delays. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.
    May 25,2017
AIG Travel Travel Guard Gold
I was really ready to go on vacation. Was to be with my brother and sister-in-law. But in October I had back surgery, which healed nicely before the trip. But other factors came into play so I was unable to go on trip. I was tremendously upset.
But filing a claim was easy, the representative gave me the information and help I needed to file.
The doctor sent/faxed info and I sent mine as well. I had my refund in about 10 days total from start to finish.
I would highly reccomend AIG to any and all who travel. It's the smart thing to do, ask me.
Janet W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Lite
I fortunately had no need to file a claim. I felt far more secure having purchase insurance before the trip just in case I should have needed to use it. The agent I worked with was excellent and thoroughly researched what I might need and not need.
Annelise L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.64)
  4. MedjetAssist
    (4.62)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.67)
  2. IMT Services
    (4.63)
  3. Berkshire Hathaway Travel Protection
    (4.54)
  4. Allianz Global Assistance
    (4.53)
  5. Crum & Forster - Travel Insured International
    (4.53)