Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
TripAssure
Advantage Bridge
I flew to Paris on 10/20/2016 and my baggage was delayed for 3 days. I filed a claim with MH Ross through TripMate on November 1, 2016 right after I came back for my trip for the costs that I incurred due to my luggage delay. I submitted a claim for approximately $200.00 and I am still waiting as of 2/22/17 for my claim to be processed. I have called on numerous occasions and submitted all the documents needed and my claim is still pending even though the last representative that I spoke to told me that they have received all the documents needed. Keep in mind that the claim is only $200 and I can imagine how much of a headache it would be for a much bigger claim! This is the first time that I ever filed a claim and I am extremely disappointed with MH Ross. I do not recommend to anyone to purchase insurance policies from them.
After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
Roseflore B. would not
recommend this plan to a friend or relative.
2 of
7 people found this review helpful
Arch RoamRight
Preferred
ROAM RIGHT told me not to even file a claim for trip interruption even though I had insured a $700 credit card payment for a Wimbledon session that I could not attend. I was very disappointed with this company and will NEVER use them again.
Helen R. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Mike
Thank you for your feedback. We are sorry to learn that are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Aug 31,2017 -
Vicki Zidwick
Arch RoamRight
Thank you for reaching out to us.
We value your opinion and are sorry to hear that you were drenched from a rainstorm and opted not to attend the Wimbledon tennis match.
Like all other travel policies, RoamRight's policy clearly describes situations when there is coverage as well as situations when there is no coverage. And like other companies, our claims examiners cannot administer claims decisions over the phone. While our claims examiner did advise you that your reason for not attending the event did not appear to be a covered reason as outlined by your confirmation of benefits, she also explained that in order to receive an official claims decision a claim needed to be filed.
Subsequently, the claims administrator emailed claim forms to you. It is our policy to encourage travelers to file a claim for our review even when in doubt.
If you would like to file a claim, you can find the claim forms online at https://www.roamright.com/claims/how-to-file-a-claim/, or call our claims department at 855-762-6252 Monday-Friday from 9AM to 5PM.
Regards,
The RoamRight Team
Sep 01,2017
TripAssure
Advantage Asset
As time goes on since my trip, the more angry I get at your denial of my claim. Your reasons don't make sense and lead me to believe that you would search for any ridiculous reason to prevent the payment of a claim. I will never use your company again and won't recommend it to others.
Richared R. would not
recommend this plan to a friend or relative.
9 of
14 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
After filing a claim for a cancelled trip, our experience with this company was terrible. We continually had to call them to track the claim and every time they would say we needed to send more paperwork. Some receipts we sent them 4 times. We even had one of the tour operators email us to ask why they kept asking him for the same information. It took about 6 months for us to get about half of our money back. The one good thing I will say is about InsureMyTrip, who stepped in to help us at one point and were great to deal with.
Michael H. would not
recommend this plan to a friend or relative.
5 of
8 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are pleased that you allowed InsureMyTrip to advocate on your behalf. In the future, please reach out to us sooner.
We are sorry to learn that you were dissatisfied with the claims service. We apologize on behalf of the claims administrator that your claim took an unusually long time to process, and that you were repeatedly asked to provide documentation that had already been submitted. Depending upon the complexity of the claim, and how readily available the claims documentation is, claims processing should take anywhere between 3-8 weeks.Mar 18,2015 -
Sheri Machat
TripAssure
I am sorry to hear about your negative experience with filing your claim. Processing a travel insurance claim requires documentation that demonstrates the costs and circumstances surrounding the incident. If any information is missing or incomplete, the claim cannot be paid. Our claims department is held to a high standard of quality to make sure your claim is processed timely and correctly. When more information is requested, it is usually an attempt to help clients get the most out of their claim. In this instance, if the same information was requested multiple times, that was a mistake. Please accept our sincere apologies for the inconvenience and thank you for your honest feedback. Your review will help us examine the specifics of this situation and prevent it from happening to anyone else.Apr 02,2015
The trip included a
tour
Arch RoamRight
Preferred
Tried to claim due to Hurricane Harvey but the coverage was worse than useless. I was told by customer service there 2 very strict reasons for claiming during a hurricane for which we did not qualify. Never mind that we couldn't get to the airport. Won't be purchasing from them again.
ANDREW T. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your policy. Hurricane Harvey was obviously a very disruptive and damaging storm. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.Sep 18,2017-
Vicki Zidwick
Arch RoamRight
Thank you for reaching out to us.
We are sorry to hear you were affected by Hurricane Harvey. Our thoughts are with you and the city of Houston during the recovery.
Here at RoamRight, we cannot find any record of communication between you and our customer service or claims teams.
Regardless, like all other travel insurance providers, our claims examiners cannot administer claims decisions over the phone. In order to receive an official claims decision, a claim needs to be filed.
We encourage you to file a claim so that we can review your situation. Information on how to file a claim can be found here: https://www.roamright.com/claims/how-to-file-a-claim/
If you have any further questions, you can contact the claims department at [email protected] or by phone at 855-762-6252.
Regards,
The RoamRight Team
Sep 21,2017
-
The trip included a
cruise
tour
TripAssure
Advantage Asset
Do not not buy plan from Trip Mate. It provided no coverage when I needed it most. Purchase travelex, never an issue.
Valerie G. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
I'm going on every social mediate outlet possible to inform the public this insurance is a scam!!
I was but by a dog on my trip, rabies vaccine was not available on the Galapagos so I had no choice but To wait til I get home to get the shots and it's not Covered???? Scam insurance. Calling better business bureau
I was but by a dog on my trip, rabies vaccine was not available on the Galapagos so I had no choice but To wait til I get home to get the shots and it's not Covered???? Scam insurance. Calling better business bureau
Megan M. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn of your injury.
You are correct in stating that the M.H. Ross Advantage Asset plan covers Medical Expenses incurred during your trip, but not expenses incurred after returning home. The exact verbiage can be found in the Summary of Plan Benefits.
We advise our customers to call the insurance provider immediately after suffering an illness or injury so that a medical referral can be provided, or an evacuation can be coordinated by the assistance company.
For medical expenses incurred within the United States, an individual should use their primary health insurance.
Please call us at 800-487-4722 if you have any questions or concerns.Apr 28,2016
TripAssure
Advantage Asset
BEWARE! I will never purchase insurance from any company that uses Tripmate to handle their claims. After taking months to handle, they first denied my claim, and then after an appeal process, they eventually paid but shorted me. My travel partner purchased insurance through insuremytrip with another provider and I purchased through MH Ross, and I submitted all documentation to both companies. The other provider paid in full within two weeks. Seven months later, I am still dealing with Tripmate Tripmate did not have my back after years of never having to submit a claim. BUYER BEWARE!
Gary H. would not
recommend this plan to a friend or relative.
3 of
6 people found this review helpful
-
Zac
Thank you for your feedback on the policy, and for allowing us to advocate on your behalf. We are pleased to learn that your appeal proved to be moderately successful. Please let us know if you require further assistance by calling 800-487-4722.Mar 25,2016
Arch RoamRight
Preferred
If you want a plan that covers you when things go wrong, this is NOT THE ONE. RoamRight refused compensation of any kind when we missed our connection (foreign port of entry) due to an extremely long line in immigration. This was absolutely not of our making. The airline refused to accommodate, cancelled the remainder of our tickets and left us stuck having to buy new tickets for onward travel. You would think this situation is PRECISELY what trip insurance is for, but if you purchased RoamRIght you would be mistaken. RoamRight has disclaimed all responsibility and paid out $0. DO NOT USE.
Pavel B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
When adjudicating claims, we are bound by the terms of the policy. The situation described is not a covered reason for Trip Interruption as defined by the policy.
If you have any further questions about your claim, please do not hesitate to contact our customer service team at 855-762-6252.
Regards,
The RoamRight Team
Jul 11,2018
The trip included a
tour
Arch RoamRight
Preferred
I paid $1148.00 for travel insurance. I missed a connection and was delayed 24 hours.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Ronald T. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased to hear that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
Jan 03,2019-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave a review.
In order to thoroughly and accurately review claims, we need specific documentation.
One of our claims examiner will review your claim today and will contact you with a status update.
If you have any questions, you can contact us at 855-762-6252 or at [email protected].
Regards,
The RoamRight Team
Jan 03,2019
-
In response to her inquiries, TripAssure advised that your claim was actually finalized back on Feburary 22, 2017. The payment for 110.70 USD was then printed and mailed on February 27, 2017 for toiletries purchased while the baggage was delayed. However TripAssure also sent you a letter on February 23, 2017 advising that they would not reimburse you for the additional airfare since it is not a covered expense under Baggage Delay which was correct according to your policy terms.
Hopefully we will hear from you for future trips. We are available to assist you in quoting and purchasing a plan weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM ET.