Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

Image of Jim Grace Reviewing hitting 60,000 Reviews

Customers who have visited New Zealand rated our travel insurance plans
4.45 out of 5
519
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
Generali Global Assistance Standard
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.
    May 27,2016
April Travel Protection Choice
I had a medical emergency. I called April Travel Insurance to find out where to go. The initial call took forever, I believe almost 25 min. The girl processing my call was VERY slow and ask me for every travel detail that was listed on my policy. She finally directed me to go to an Urgent Care 20 minutes from my hotel, which at the time I did not know the distance. Since I did not have a car, I had to take a taxi. When I arrived at the Urgent Care, I learned that it was closed for the day, so my taxi driver found an Urgent Care 1 block from my hotel. I incurred a $50 taxi expense, which April Travel refused to pay, even though it was their incompetency that led to such a ridiculous and unnecessary expense. I will never use this company again. I guess you get what you pay for. The cheapest = poor and incompetent service!
JAMES L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for your feedback on the policy. April Travel Protection has issued the following reply:

    "We are saddened to hear of this client’s Assistance case. APRIL prides itself in providing exceptional Customer and Assistance services to all policyholders. It appears that the business hours provided by our network of providers for the 2015 holidays was inaccurate and led to this unfortunate scenario the same day of the client’s departure to their covered trip. The reimbursement of the taxi expense was provided by APRIL and the check was cashed by the client on May 2, 2016.

    We apologize for the inconvenience this may have caused you. We hope to have you as a returning customer in the near future."
    Jun 16,2016
    • JAMESL
      Photo
      Zac, On March 31st I requested a review of my claim. On May 2nd I received and cashed the reimbursement check for the denied taxi charge. The check came with NO explanation. The very next day I received, via email, this response from the claims department:

      "Dear Ms. Lockwood,

      As the claims administrator for American Modern Home Insurance Company, we received your appeal in our office on March 31st 2016, relating to your Trip Medical claims. We have reviewed the facts related to your loss and have determined that our original position of your claim must stand.

      The Taxi cost is not a covered benefit under the Accident or Sickness Medical Expense benefit regardless of the circumstances. Please refer to your policy for valid benefits...."

      So even though they ended up paying the claim in full, I highly doubt I would ever deal with this company again.
      Jun 16,2016
Nationwide Mutual Insurance Essential
Purchasing the insurance was easy. Since we had no reason to file a claim it's impossible to know whether to be satisfied with the company or not.
Bryan J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I didn't need to use the plan at all, thank heavens. I did feel secure knowing it was there.
Elizabeth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 29,2016
The trip included a
cruise
AXA Assistance USA Silver
This was a last minute purchase for a long planned trip. It was fast and easy. My wife wanted some protection for a long trip. This did it.
Thanks
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 25,2016
The trip included a
cruise
AXA Assistance USA Silver
Best coverage for the price.
Paul L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 08,2016
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
AIG made it easy to insure our trip, giving us peace of mind. Very reasonable compared with other plans.
Thomas Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
TripAssure Advantage Asset
My son was going on a one-month "high adrenaline" trip to New Zealand. We needed a plan that would cover such activities as skydiving, bungee jumping and scuba diving. This plan offered an optional rider for high-risk activities and the cost was affordable.
JOHN S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
InsureandGo Global Silver
Plan did not include pre-existing conditions and it was expensive nonetheless! I would not recommend it. If I had known I couldn't get a plan covering pre-existing conditions because I had put down an initial deposit last May, I would not have made that initial deposit.
Mackay C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    The InsureandGo Global Silver plan does offer the preexisting medical condition waiver but only if you purchase the policy within 14 days of your Initial Trip Payment. The premium for Comprehensive plans, which is based on the age of the travelers, trip cost per traveler, length of trip and sometimes destination, does not vary with or without the preexisting medical condition waiver. Some Comprehensive plans offer the waiver if you purchase the plan within 10, 14, 15, 21 or 30 days of your Initial Trip Payment. The number of days depends on the plan you select.

    However, we now offer plans that will provide the waiver if you purchase the policy on or before the final payment. However, it would be unlikely for these plans to be less expensive that the plan that you purchased.
    Mar 04,2016
AIG Travel Travel Guard MedEvac Plan
Getting the plan was convenient. However, since I fortunately did not have a claim I really don't know how good the policy was.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.67)
  3. MedjetAssist
    (4.64)
  4. Nationwide
    (4.63)
  5. MEDEX
    (4.61)
  1. GeoBlue
    (4.70)
  2. Allianz Global Assistance
    (4.54)
  3. Crum & Forster - Travel Insured International
    (4.51)
  4. Travelex
    (4.50)
  5. John Hancock Insurance Agency, Inc.
    (4.48)