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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
Nationwide Mutual Insurance
Essential
My plane was delayed & I missed a connection. I did not arrive at my destination until the next day. I missed a whole day of my trip, They refused to pay for my missed hotel stay, my missed tour, & my missed arranged transportation from the airport to the hotel. Claim was for $249. They refused to pay. I have had 25-30 international trips since 2009 & I always get travel insurance. This is my first claim. I will never use Nationwide Mutual Insurance Co. again. They are unethical & dishonest.
Robert H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
TravelSafe
Classic
This was one of the rare occasions I have had to file a claim with travel insurance, and my experience was time consuming, frustrating, ultimately dissatisfying, and just plain awful. The dispute centered on a provision buried deep within the the policy language that required a contemporaneous written report of the incident in order to receive compensation. While I will not go into the details, in my case damage to a camera and lens occurred while staying in a rustic backpackers' lodge in a remote region of Borneo, where such formalities would be absurd. I did, however, make the management of the lodge aware of the incident verbally, and I also confirmed my account with them by e-mail after returning to the U.S. This documentation was provided to the insurer, but rejected as insufficient evidence that the damage occurred during the coverage period. In truth, the amount I was seeking -- $290 for repair of the camera and lens -- was not much more than the cost of the policy premium. I found the attitude of TravelSafe (and their claims agent TripMate) to be doctrinaire, inflexible and, frankly, sleazy. I had used TravelSafe on two previous occasions, but I will never use this company, or their underwriter, United States Fire Insurance Company, again.
Robert P. would not
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that your property was damaged during your trip and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. With any travel insurance policy you would be required to have written documentation at the time of loss for damage to, or theft of your personal property. This will substantiate your claim and demonstrate that the event occurred while you were traveling. The following information can be found in the certificate of this policy:
"Additional Claims Provisions Specific to Baggage: Your duties after loss of or damage to property or delay of baggage:
In case of loss, theft, damage or delay of baggage or personal effects, You must:
a) take all reasonable steps to protect, save or recover the property;
b) promptly notify, in writing, either the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of
Your property at the time of loss;
c) produce records needed to verify the claim and its amount and permit copies to be made;
d) provide to the Company, within 90 days from the date of loss, a detailed proof of loss signed and sworn to; and
e) be examined, if requested."
In the future, please consider calling us prior to purchasing a plan so that we can assist you in reviewing any specific concerns that you may have when you are selecting a travel insurance policy. Our toll free telephone number is 800-487-4722. We look forward to assisting you.Jan 29,2018-
RobertP
Thanks, Melissa. Believe me, I am now quite familiar with the provisions of the policy you have quoted, the reasons for them, as well as the reasons why my claim was denied.
Please allow me to point out, however, that the phrasing of part (b) is unclear and open to interpretation.
The clause requires that written notification be made to any one of a list of entities -- police, hotel, etc. -- "or any Common Carrier or bailee who has custody of your property at the time of loss." Does the qualifier, "who has custody of your property at the time of loss" apply only to Common Carriers and bailees? Or to the entire enumerated list? Bailees, by definition, have custody of your proprerty. That's what makes them bailees. Common Carriers have custody not only of your property, but also of your person for the duration of their carriage. So, qualifying only these two types of entities is superfluous. That would seem to imply that the qualifying phrase, "have custody of your property" applies to the entire list, not only Common Carriers and bailees.
In my case, the hotel did not have custody of or control over my property at the time the damage occurred. It was in my hands and in my control. Therefore, the requirement of wriiten notification has been misapplied in this case, and insurance should've paid.
I brought up this point with TripMate, but they didn't buy it. For my part, I paid $290 for repair of the camera and lens, with which I was very pleased -- Photo Tech on West 36th Street in Manhattan. I recommend them highly. I've moved on with life.Jan 29,2018
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Nationwide Mutual Insurance
Essential
Did not have to file any claims.
Ryan T. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Did not file any claims.
ARAVINDAN R. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
I was fortunate that I didn't require serious medical care. Hopefully I won't ever need to.
Stephen A. would not
recommend this plan to a friend or relative.
WorldTrips
Atlas International
Although, I didn't need to use it, but the coverage gave me a peace of mind while traveling abroad with reasonable price.
Minh P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Provided peace of mind. Did not file a claim, so, cannot attest to actual fulfillment of coverage.
Aravindan R. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Plus
We didn't have a claim, so I cannot attest to how good the policy really is. That said, the peace of mind was worth the cost.
Mary S. would
recommend this plan to a friend or relative.
John Hancock
Gold
Since I had no claims, I can't really comment on the insurance company. The John Hancock Gold insurance plan provided peace of mind, but the trip came off without a hitch. There was only one short airline delay which caused no problems.
Lawrence C. would
recommend this plan to a friend or relative.
Global Underwriters
Diplomat International
We had some medical issues in SE Asia - pneumonia in January, dengue fever - you know, that kind of thing. Global accepted the claims online, which was much easier than my regular medical insurance company. Once I received the EOB (explanation of benefits) from my medical insurance, then Global paid the remainder (minus the deductible) quite quickly. Thank you!!!!
Richard D. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
This policy covers the following under Trip Interruption:
'Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive hours and prevents You from reaching Your destination."
In the future, please consider calling us prior to purchase to discuss your particular concerns and what is covered. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. We do have options that offer more flexibility with weather delays. Please call us at 800-487-4722 if you have any questions or concerns.