Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

Customers who have visited Australia rated our travel insurance plans
4.52 out of 5
882
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jan 16,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
Great Coverage!
Celestine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Underwriters Diplomat International
Despite the fact that I have not had to file a claim I will give the plan a 4 star, because the questions on this survey do not reflect the totality of any experience with the plan since I was not served by the company more than the buying process online. And I hope I will never have to file a claim, ever! I buy the insurance for safety and I hope I will never have to use any of the benefits.
Thatja S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
An excellent plan from an honest company. Highly recommended (although no claim submitted for this trip).
ANDREW R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
I did not need to utilize my trip insurance, thank goodness, so hard to say if it was worth it or not. It's always a good idea to be covered, but feels like a waste when unused. I recommended this plan to my brother and his girlfriend for their trip.
Anneliese R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
We were satisfied for your coverage for the price.

The only thing is we had a delay of more than 3 hours on one of our plane flights, it would have been better if the insurance would have paid something for a delay of that amount of time. As I understand it our coverage only paid after a delay of 6 hours or more.
Duane S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Platinum
This was the the third time we have purchased travel insurance through Insuremytrip and while we have never had to file a claim, it always gave us peace of mind if it was needed. Wouldn't travel overseas without it.
Roderick W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
We canceled a trip to Australia in the 90+ day time frame required by our tour operator, we received the appropriate 90% refund from the tour operator, and submitted a claim to Trip Mate, Inc., which handles claims for Global Alert, for the 10% penalty we incurred. Ultimately, we received payment from Trip Mate about 4 months after the claim was submitted (all required documentation was submitted with the initial claim). While we did receive the correct amount under our travel policy, the way the claim was handled was ridiculous! (1) You can't get in touch with Trip Mate with one phone call, as they don't answer their phones. Rather, you must wait to receive a call back the next day. (2) We received Trip Mate's checks quite a long time after submitting the claim (3 months), but at least we did receive them. (3) When we DID receive the checks and deposited them in our bank, the bank notified us a couple of days later that both checks hand BOUNCED!!! Fortunately, we hadn't written checks against this deposit, but we did incur $38 in bank fees because of the bounced checks. Trip Mate advised we could submit a claim for refund of the $38, which we did, but we haven't received it yet. (4) After four calls to Trip Mate trying to straighten this out, we received conflicting information from different agents. Very frustrating. We purchase travel insurance almost every year. The next time we do so, we will check first to see if Trip Mate is involved in the claims processing. If they are, we will purchase our travel insurance elsewhere!
Barbara D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 11,2017
The trip included a
cruise
tour
John Hancock Bronze
Great to have nothing to report. Did not have to use this plan, but comfortable to know it's available if necessary.
Randy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Would love to know what kind of profit you make on travel insurance - so much paid in premiums, probably very little actually gets paid out.
Margaret L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    Each Company will base the premiums of their plans by 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.

    Please feel free to give us a call when you plan your next trip. We have licensed agents available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.
    Nov 27,2017
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