Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
Good product and coverages. A person on our trip had a serious medical event and couldn’t travel home in the middle of the trip putting herself at risk. She had no insurance coverage. I think she will be purchasing a policy for future trips.
Vivian D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
So glad my husband and I never had to file a claim but gave us both security that we were covered. Thank you! Valerie Kelleher
Valerie K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Felt secure
Brian H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
IMG has excellent coverage. We planned a 16 day cruise for 6/12/19. On 6/11, I had a kidney stone that resulted in emergency room care and 4 surgeries that resulted in trip cancellation. I had purchased "cancel for any reason" for an extra cost. On 6/25, I filed claim and scanned all documents required. Notified 7/24 documents unreadable and must be resubmitted. Resubmitted 7/29 via UPS. On 8/19 after 4 calls to Customer Service and Claims Supervisor, notified claim had been reviewed and recommended for settlement.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I did not need to file a claim for this trip, but I have in the past with C&F Travel Insured and that claim was handled efficiently. I felt peace of mind knowing I had this coverage for our trip and will continue to use Insure my Trip to book my travel insurance for any trip.
Nancy D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I’ve already referred future travelers.
George B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I guess it was a good policy although I never had to file a claim.
Stephen D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
That's why you buy insurance, right? You hope you never need it.
Jonathan B. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
We had peace of mind through out our trip one never knows what may happen! For the price of this insurance it is so very worth it you can concentrate on having fun on your vacation we have in the past used your insurance and will in the future Thanks again
Mary Jane W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
I'm very displeased with compensation for missed connections. I've never made a travel insurance claim prior to this, so maybe my expectations are all wrong. Travel insurance apparently offers no benefit for your lost time. My return flight was delayed 3+ hours from Europe, which had a cascade effect in the US, causing an even greater delay. The airline gave me a stand-by ticket and a hotel room. I did not get selected for the first standby flight (there were 20+ people on standby that evening). My flight didn't leave for the final destination until the next day, resulting in a missed work day. What was reimbursed by this insurance plan? Only the ride share to/from the hotel, which was less than $40. What cost me the most money was that lost day of work. The claim took two weeks to resolve.
UPDATE 1: Let me clarify "resolve". Two weeks is when I received the explanation of benefits (EoB). My original review did not account for post-EoB incompetence. I filed on July 11. I was contacted with the EoB two weeks later. Then on July 30 I was contacted that my wire transfer could not complete. The rep didn't know if they needed wire or electronic/paper. There's a difference but rather than be specific, they then offered to transfer using PayPal. They ask which PayPal email. I tell them it's the same email as the claim. That was July 31 and I still have not received compensation. I'll update again when (if?) they can complete the transaction.
UPDATE 2: I received the PayPal transfer on August 13. That's 33 days from my original filing date for compensation totaling less than $35. Choose your plan accordingly, dear shoppers.
UPDATE 1: Let me clarify "resolve". Two weeks is when I received the explanation of benefits (EoB). My original review did not account for post-EoB incompetence. I filed on July 11. I was contacted with the EoB two weeks later. Then on July 30 I was contacted that my wire transfer could not complete. The rep didn't know if they needed wire or electronic/paper. There's a difference but rather than be specific, they then offered to transfer using PayPal. They ask which PayPal email. I tell them it's the same email as the claim. That was July 31 and I still have not received compensation. I'll update again when (if?) they can complete the transaction.
UPDATE 2: I received the PayPal transfer on August 13. That's 33 days from my original filing date for compensation totaling less than $35. Choose your plan accordingly, dear shoppers.
Matthew C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We have submitted this to the insurance company and they have provided the following response.
"Thank you for taking the time to post your concerns and we are sorry to hear of the frustration you experienced while traveling.
We would like to take this opportunity to explain how the policy offers coverage for the different benefits included. The policy that you purchased is a Named Peril Policy meaning the policy outlines how the coverage and benefits apply in the event that your trip is Delayed, Interrupted, or Cancelled.
Trip Delay offers reimbursement for Reasonable Additional Expenses that are incurred due to a Delay, caused by a covered reason, on your trip. Reasonable Additional Expenses are defined as “…expenses for meals, taxi fares, essential telephone calls, local transportation, and lodging which are necessarily incurred as the result of Trip Delay and which are not provided by the Common Carrier or any other party free of charge.”
We are happy to hear that the airline assisted with your hotel and return flight. In the event that the airline did not provide this help, you would have been eligible for these benefits under the policy. The amount reimbursed, under the policy, is less what is paid out from other travel providers, like the airline. Unfortunately, missing a day of work is not listed as one of the covered reasons for any benefits under any policy.
We appreciate your feedback, in relation to your reimbursement, and we did contact the Claim Administrator on your behalf. The Claim Administrator will take this opportunity to further improve their processes.
We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information.
Kind Regards,
Amber"Jul 29,2019