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Customers rated our travel insurance plans
4.57 out of 5
40,118
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
I n=didn't have to use it so I don't know how the claims process would be. But it was a great piece of mind.
Anthony W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Other than for helping me sleep better, I never needed it. It was, however, much more affordable than the other plans I considered.
Annmarie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
I could have used my own medical plan for Alaska. I was only out of the country 2 days and someone should have recommended something cheaper. It was too costly for what I needed. Now I know differently.
HELENE S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you very much for your feedback. While it is true your primary health care provider may have been able to provide coverage during the U.S. portion of your trip, the Global Alert Preferred plan you purchased is a comprehensive package plan that offers much more than medical care and provides you coverage from the moment you leave your home until the moment you return back to your home. The Global Alert Preferred policy offers Trip Cancellation, Trip Interruption, Baggage Loss, Baggage Delay, Travel Delay, Emergency Medical, Emergency Medical Evacuation, Financial Default, and a Pre-Existing Condition Waiver. Additionally, premium is typically within the range of 4-10% of the trip cost and is determined by the following factors: the length of the trip, the cost of the trip, and the ages of the travelers. For future purchases or for additional questions regarding comprehensive coverage, please feel free to contact our office at 800-487-4722 where our licensed representatives would be happy to assist you.
    Aug 16,2016
The trip included a
cruise
CSA Travel Protection Custom
Thank You for offering your services!
Paul H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
HTH Worldwide TravelGap Voyager
The insurance cards came after we returned.
Alfred S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your comments.

    Since you purchased your plan on 8/2/2016 for a trip scheduled to depart on 8/4/2016, there would not have been enough time to mail your ID cards. However, you would have received by email within 15 minutes of purchasing the policy enough information to contact the 24 hour emergency assistance center.
    Aug 10,2016
The trip included a
cruise
TravelSafe Classic
Although I didn't use the coverage purchased, I felt comfortable knowing I had it if I needed to use it.
Deborah H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
While on a Rick Steves Paris vacation in June, we were informed by Delta that our flight home would probably be cancelled because of the Air France pilot strikes. We had no idea how to begin to reschedule because we booked through KLM, the flight was a Delta flight, and the the pilots were Air France pilots. Since I had purchased travel insurance, with the help of our hotel desk clerk, we were able to receive a call from AIG. An employee by the name of Robert Yang (Employee 17020) immediately helped out, got a three-way conference call going with KLM and helped us to get our flights rescheduled. Robert handled the problem so professionally. He helped by calming us down as we were so unsure of how to change our flights and a bit frazzled. He handled things quickly and made sure that we were satisfied with the changes made. I cannot say enough about this employee. He is an asset to your company and we so appreciated dealing with him and AIG.

The only complaint that I have regarding my AIG claim for this trip delay was the fact that $150 per day is a very low estimate of the actual cost of staying in Paris, or any other large city. The room alone, for one night in Paris in June was over $200. And the cost of a couple meals, even though my budget is always small, is at least $15-25 per meal. Other than that, I was pleased at the ease of filing the claim and the speed in which the claim was handled.
Theresa O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom Luxe
This is the 5th time I've bought travel insurance w/CSA since 2012. One time I had a bad fall, another I got sick in India. Both claims were handled quickly andpaid in full, and the claims process was straightforward. I've recommended CSA to friends before and will definitely continue to recommend them. I even set one friend straight who thought travel insurance was a scam! I've bought travel insurance w/other companies and only ever filed a claim w/CSA, but I'm sticking w/just CSA going fwd. They're the best!
Virginia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Bronze
Easy to work with - even if only online. We've used your products several times and will continue to do so.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
The plan was reasonable. The good news was that we didn't need to file a claim.
Giovanni I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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