Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

Customers who have and visited the United Kingdom rated our travel insurance plans
4.53 out of 5
724
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comment.

    Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.

    Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.
    Aug 02,2016
The trip included a
tour
CSA Travel Protection Custom
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    CSA has issued the following response to your review:
    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Aug 04,2016
    • Zac
      Photo
      Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.

      Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
      Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

      We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
      Aug 04,2016
CSA Travel Protection Custom
I did not need to file a claim but I was glad I had coverage if need be.
beth l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Global Alert! Preferred
We stayed healthy so didn'the need to use it. However I would not travel out of the country without it.
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thankfully we didn't need to use our trip insurance, but it was nice to know we had it.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Clifford M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Too expensive for what it covers.
Charles P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for taking the time to provide us with your feedback. Travel insurance premiums are based upon the following factors: the length of your trip, the cost of your trip, and the ages of the travelers. Typically, the premium for a travel insurance premium is anywhere from 4-10% of the trip cost. With your total trip cost being 8,875 USD and your policy cost being 779 USD, you fall within this realm. For future purchases, it may be helpful to contact our office at 800-487-4722 where a licensed representative would be happy to review the available options with you and provide assistance finding the most economically efficient plan for your travels. We are open Monday-Friday from 7am EST until 12am EST and Saturday-Sunday from 9am EST until 9 pm EST.
    Jul 28,2016
AXA Assistance USA Platinum
I did not have to use the plan, my answers are not based on using the plan, are based on the purchase and communication process.
Marlen O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Max
The true value of a Plan is what happens and how you are treated when you file the claim. Since no claim was filed, it is difficult to completely evaluate.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.
Larry B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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