Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

Customers who have and visited South Africa rated our travel insurance plans
4.44 out of 5
211
ratings and reviews
94%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
TravelSafe Classic
This review doesn't really mean much in the sense I didn't have to use/file a claim. Let's say it gave me peace of mind, but the real test would be if the policy/coverage actually did what I bought it for.

The ease of actual purchase of coverage/policy means nothing. Working when needed does!

Would I buy again, Yes. More important though, I hope I never have to use it.
Tim B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
HCC Medical Insurance Services Atlas International
I didn't travel, as my ticket could not be rescheduled. However, am happy of the cost and easiness to purchase this plan. If I wanted to get comprehensive cover, what do i need to do?
Mwate C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Unfortunately Comprehensive Plans, which are the only plans covering Trip Cancellation, are not available to non-US residents.
    Sep 27,2016
The trip included a
tour
AXA Assistance USA Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Glad we did not have to use the insurance but it was good to know it was there if we had needed it.
Thank you
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
HCC Medical Insurance Services Atlas International
The price was great, but I'm wondering if I had to file a claim, how easy would that be? It's hard to review when you didn't actually need it. But the purchase transaction was very simple!
Lindsay P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Made us feel safe while we traveled far from home.
Joanne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that peace of mind can often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels!
    Sep 13,2016
The trip included a
tour
AXA Assistance USA Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.
    Sep 07,2016
The trip included a
tour
AXA Assistance USA Silver
I am very happy with the insurance. I will call today for another trip for next year. I will buy another
insurance.
Elsa V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Sep 01,2016
CSA Travel Protection Custom
How can I review this plan fairly when (fortunately) I had no occasion to make a claim? It covered (I think) the risks that I needed protection from. But the real test would have been whether I DID need some portion of the coverage and thus had to make a claim. So my review is based solely on the scope of (apparent) coverage and my totally subjective judgment of the cost.
Neal J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
Way too expensive for the coverage.
Manmohan P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "Thank you for sharing your feedback. We apologize for not meeting your expectations. We strive to develop well-rounded, competitively-priced insurance products for our customers and would like to learn more about the coverages you were looking for. Please contact us toll-free at 1-800-348-9505 or by email at csa@csatravelprotection.com so we can better understand your situation and answer any questions you may have."

    Jul 28,2016
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