Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

Customers who have and visited South Africa rated our travel insurance plans
4.46 out of 5
203
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Claim was handled fairly and completely, after some initial delays relating to additional medical info requests. If I had been told of everything needed at outset I would give 5 stars. Customer service was friendly and helpful and once all info they needed was sent payment was full and prompt.
Wilbur J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have initially experienced in filing a claim but are happy to hear all has been resolved. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.

    Mar 24,2016
The trip included a
tour
AXA Assistance USA Gold
Never could get answers on coverages. I was trying to help my husband in the hospital, and all the plan cared about was getting my husband out of the hospital. I asked that they guarantee coverage, but was told no one to translate with billing, which was not true and made us wait for 3 hours to get a bill, only to find out only a part was guaranteed. Further, they undermined my attempt to get a bill with itemized procedures by telling the hospital that it should be given to AXA, not me. In the end they were not an advocate and my husband was discharged too early, only to end back in hospital on arrival in USA.
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Laramie M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy, and thank you for allowing us to advocate on your behalf. We are pleased to learn that AXA Assistance USA paid the claim.
    Mar 25,2016
John Hancock Silver
I did not need to file a claim. My trip went very well but it was good to know that I had essential coverage if I needed it.
Eileen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
GeoBlue Voyager Choice
I was glad I was able to purchase a policy which only covered medical emergencies
Donna D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Underwriters Diplomat International
Fortunately I did not use the policy. I purchased a policy that only covered medical emergencies. I was glad that I was able to purchase a policy for just that purpose.
Lauren B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Seven Corners Liaison International
No medicine coverage
ANA C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your 4 Star Review. However, your Seven Corners policy does provide coverage for prescriptions as indicated below:

    "We shall pay Reasonable and Customary charges for Covered Expenses, excess of the chosen Deductible and Coinsurance up to the selected medical maximum, incurred by a Plan Participant due to an Accidental Injury or Illness which occurred during the Period of Coverage outside the Plan Participant’s Home Country (except as provided under the Home Country Coverage)...9) Dressings, drugs, and medicines that can only be obtained upon a written prescription of a Physician or Surgeon."

    There would be no coverage under any of our plans for medicines that were prescribed prior to your departure date.
    Feb 28,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
I believe returning customers using the same plan and company should be given a discount.
Daniel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope you will consider an AXA Travel Insurance policy for all your future travel needs.
    Feb 29,2016
AIG Travel Travel Guard Gold
I was surprised how long the trip interruption needed to be for me to qualify for a flight reimbursement and will keep that in mind when buying plans in the future.
Mareli G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comment. Although there are hour requirements in many plans for covered reasons to cancel or interrupt your trip, the AIG Travel Guard Gold plan is actually one of the more broader plans without the 12, 24 or 48 hour requirements for inclement weather or mechanical breakdown. Perhaps you are actually referencing Travel Delay which does require a delay of at least 5 consecutive hours in order to have a covered reason for travel delay.

    We did email you when we originally received this review hoping for additional information. You may still wish to consider filing a claim. Please contact AIG Travel Guard's claims department should you change your mind about filing a claim.
    Mar 09,2016
The trip included a
tour
John Hancock Gold
I thought the plan provided good coverage for what I might need. Fortunately I was well and did not need to use your insurance.
Leonie N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
thank you
Marian B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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