Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed my claim early May and provided all the necessary paperwork - I cancelled due to Covid and purchased a cancel for any reason policy. Received claim check in September with help from insuretrip.com customer service.
Alnie F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Nationwide Mutual Insurance
Essential
Claim: 59572
My plan was purchased in 10/27/2019, months before COVID. This company looks hard to find an excuse to not honor trip cancellation, despite claims of "standard in the industry" or that they "regret" not fulfilling their moral obligations to honor the contract. It is my strong opinion that they have small print used to deny payments for legitimate claims, that this company does not deserve your trust or business. Nationwide certainly will never have my business.
The natural disaster is COVID. Travel to Europe from the U.S. is not allowed, as the entire U.S. is being quarantined from the EU. The hotel accommodations in Italy are not habitable by any U.S. citizen.
Additionally, I am a hospital worker potentially exposed to COVID patients daily. I must quarantine 14 days before allowing myself come in close contact to unsuspecting travelers, because it is morally correct. It is not possible to actually travel.
I do not think that I would be allowed to stay at my hotel if I were possibly contagious, if I were allowed to travel to Europe! Regardless,
I was reimbursed for most of my travel (airfare) by the airlines, so I was not even expecting to be reimbursed for the entire amount of my coverage, only a portion of the coverage for which I paid. Unlike other reputable businesses, this company does not warrant your business, in my opinion.
My plan was purchased in 10/27/2019, months before COVID. This company looks hard to find an excuse to not honor trip cancellation, despite claims of "standard in the industry" or that they "regret" not fulfilling their moral obligations to honor the contract. It is my strong opinion that they have small print used to deny payments for legitimate claims, that this company does not deserve your trust or business. Nationwide certainly will never have my business.
The natural disaster is COVID. Travel to Europe from the U.S. is not allowed, as the entire U.S. is being quarantined from the EU. The hotel accommodations in Italy are not habitable by any U.S. citizen.
Additionally, I am a hospital worker potentially exposed to COVID patients daily. I must quarantine 14 days before allowing myself come in close contact to unsuspecting travelers, because it is morally correct. It is not possible to actually travel.
I do not think that I would be allowed to stay at my hotel if I were possibly contagious, if I were allowed to travel to Europe! Regardless,
I was reimbursed for most of my travel (airfare) by the airlines, so I was not even expecting to be reimbursed for the entire amount of my coverage, only a portion of the coverage for which I paid. Unlike other reputable businesses, this company does not warrant your business, in my opinion.
Marc S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed a claim for a cancel for any reason trip to Italy February 28th, 2020. We realize this has been a difficult time with covid 19. Customer service didn't return phone calls several times. Emails have been sent repeatedly because they couldn't find files or mishandled files and requested them again. Even complaining to insuremytrip.com provided no help. My husband said don't buy travel insurance because it's a joke. I guess he was right! We will never use this insurance company again.
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Michael F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed my claim on 2/25/20 and turned in all requested documents on 3/19/20.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
Sarpreet B. would
recommend this plan to a friend or relative.
-
Zac
We appreciate you providing feedback. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.Jun 01,2020
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
Everyone should travel with this insurance. We had problems with a very uncooperative airline. But these people took care of things. Thank you!
Rodger D. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Lite
We missed our scheduled connection at CDG by 8 minutes. As a result, our flight to NAP was delayed 12 hours. We filed a modest claim along with required supporting documentation for the extra costs (~$150) we incurred due to the long delay and our full claim was paid within thirty days of submission. While the insurance contract contains many limitations and exceptions, and the supporting claim documentation required was not insignificant, we would recommend this travel insurance company based on our positive experience. They are a reputable business.
Scott S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Berkshire Hathaway Travel Protection
ExactCare
I never went to italy due to pandemic.
Roman A. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
complete waste of $$
Did not take the trip, tried to cancel as soon as I cancelled the trip...but was told this isn't possible
Did not take the trip, tried to cancel as soon as I cancelled the trip...but was told this isn't possible
Stephanie R. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 01,2020
Generali Global Assistance
Preferred
I purchased a plan on January 29th, but after the initial coronavirus outbreak at the end of February, and prior to any quarantines in Italy, we rebooked our planned trip to go to a destination outside of Europe. Every hotel and the airlines provided immediate support - but I could not get in contact with Generali for over two weeks. I tried phone calls (where I was told there would be call backs within 3 hours) and emails (with no responses). Even InsureMyTrip could not get a response from Generali (on at least 5 different attempts through our March 6 departure). I ended up buying a backup emergency evacuation plan from another vendor on March 6 because "it was too late to duplicate the original plan with another vendor because of the timing of our new departure." I finally heard from Generali with a revision confirmation letter on March 9 "confirming our policy" with no evidence of the actual destination. Because of this experience, I feel it necessary to avoid Generali for all intents and purposes in the future.
Carl P. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for providing your feedback. Generali has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests, but unfortunately we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. We want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details. Thank you for your continued patience."May 11,2020
Travelex
Travel Select
Due to coronavirus airline cancelled our tickets to Italy, so we lost excursions and train tickets. Called the insurance company, explained the situation, girl was very snotty and rude, no help whatsoever!!!
RAYMOND G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for expressing your concerns on InsureMyTrip.com. We empathize with your unfortunate situation.
We recommend contacting your traveler suppliers about transferring any monies paid for the airline tickets, excursions, and train tickets to a new trip. Additionally, to be of service we can offer you a One-Time Date Transfer for up to 24 months on your policy, in order to use it for a future trip.
Please contact Travelex Insurance Services Inc. at [email protected] if you would like more information about the One-Time Date Transfer option.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 01,2020
Nationwide Mutual Insurance is making exceptions for cancellations resulting from the COVID-19 pandemic, to allow you to transfer your policy to a new trip or cancel the policy as long as you meet certain requirements.
Please reach out to us at InsureMyTrip 800-487-4722, so we may further assist you in this process.