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Travel Insurance Reviews Comprehensive Plans

Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.

To learn more, read our Comprehensive Plans article.

Customers who have visited Mexico rated our Comprehensive Plans
4.65 out of 5
3,442
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
Generali Global Assistance Standard
Not much to review; uneventful, except didn't know I needed a covet test to return, cost me $40; unexpected; not covered; expected.
Michael C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Essential
one member of party got unexpected sickness on cruise, had medical treatment an cruise. With proper documentation, this plan covered the treatment. Thanks
jeffrey s. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
I purchased this plan for my wife and I to fly out of Galveston to travel to Mexico on a cruise on July 5th 2020. It was obviously cancelled due to covid-19, which is completely understandable. I opened a claim with the company in July, submitted documents in late summer/early fall and have heard NOTHING from them. ANY contact I've had with them has been because I have reached out to them. The first time, in October, I received an email reply to mine that was a copy and paste "we are really busy and sorry for the delay." It is now December and I just emailed them again stating that I do understand they are overwhelmed, but to completely ignore the customer and not keep me updated is unacceptable. I have always bought Crum and Forster when we travel, and I will not be using them after this experience. What is the point in having travel insurance if your insurance company refuses to work with you? I'm terribly dissapointed.
Stephen T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    We are sorry to hear about how the claims process went in your situation. For future situations where you may need to file a claim we do have an advocate program.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.

    Please see the response from C&F Travel Insured:

    "We apologize for the disappointing situation that has occurred. If you wish to discuss your coverage further, or have any questions you would like us to clarify, please call 1-855-752-8303. Thank you for your patience!"
    Mar 05,2021
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Its been a month since I submitted my claim, no response by email and no call back when I entered the virtual que.I realize they are busy currently, but some kind of response to any of my email and submissions over 30 days seems reasonable.

Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Erica P. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback!

    Please see the response from C&F Travel Insured regarding your review:

    "We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."
    Dec 01,2020
Berkshire Hathaway Travel Protection ExactCare
Purchased the Exact Care plan for a recent trip to Mexico during hurricane season. On our departure day a named tropical storm hit us and flight was cancelled. We incurred another night stay at a hotel, as well as food cost. Saved all my receipts of expensive incurred and email communication from airline confirming cancellation, and submitted it with my claim. Claim was processed way sooner than company originally stated and my full claim was approved. Payment was received less than 24 hours after claim was approved. Will definitely purchase trip insurance from Berkshire Hathaway again. They will be my go to travel insurance company from now on.
Gabriela S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Brittany G
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your review, we're glad you've had a positive experience.
    Mar 31,2021
Travelex Travel Select
I just filed a claim and have not heard whether my claim will be approved as of yet.
Update:
It took awhile but I believe the delay was partially due to the pandemic. My claim was
processed and I received compensation for extra expenses incurred due to our trip delay.
I am totally satisfied and would recommend this to anyone wanting to purchase travel insurance.
Debra P. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Arch Roam Right is a terrible company. They look out for their own interests, not the interests of their insureds, and attempt to deny claims by re-writing their policies after the fact so that they can deny your legitimate claims. Beware. We are avid travelers and will never use their insurance again, and are in the process of filing a complaint with the Better Business Bureau.
Nicholas T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Aug 24,2020
AXA Assistance USA Platinum
We had to cancel our trip after being diagnosed with Influenza in March 2020. I was concerned that our claim would be seriously delayed due to the number of COVID-19 claims, but was pleased to receive a check in the mail for the full amount within three weeks of submitting our claim. Just purchased a policy from the same company for our rescheduled trip in October.
Ryan A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
I waited until I submitted my claim on trip interruption part to see how it went. They came through and I received the amount claimed, after filing the proper information. I will also say I needed to contact them at least twice to make sure I understood what was needed for my claim and the agents I emailed and/called on phone were very helpful in aiding me to file properly. I appreciate all that was done, as I have never had to submit any claims on my many past trip coverages. Naturally I would recommend them after this proven positive experience.
Oh by the way, I needed to file this claim after I returned home around March 9-12 2020. Note that date - around the time the worldwide coved 19 just started to become an issue!!
So I was a bit stressed as I had returned home immediately after all this corona panademic began unfolding in the US.
NOTE: ALWAYS KEEP all records and receipts from the moment you plan an insure your trip until you arrive home, as you will need such records to submit along with your claim. Without proof you cannot expect reimbursement (obviously)
Ralph M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
I had to file a claim when AA canceled my flight a few hours before my trip. I contacted C&F Travel Insured, and after my cruise l sent in the paperwork needed. It took about a month, but I received a call today stating l would have a check in about a week. Amid the COVID-19 outbreak, l think that is a wonderful turn around. Thank you!
Mary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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