Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our son's visa was not accepted on arrival at our connecting flight to our final destination (his name was misspelled- error by the vietnam government) and he was not able to get on the flight to our destination and had to fly back home. Unfortunately visa issues were not a covered benefit (we did not get "cancel for any reason"). I did not file a claim because when I called to do so I was told it was not a covered benefit.
Ruth G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This company was referred to me by C a trusted travel advisor and I in turn refered to my traveling companions. Haven’t had a claim yet ( two trips) but I felt the coverage provided was reasonable, clearly stated, and met my expectations. So, I trust if I have a claim for future trips the coverage will be as expected.
Douglas B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We love our loyal travelers and value your feedback!
At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-348-9505
I was glad not to have to use the insureance plan. As such, I actually have no way of assessing how good was the coverage and service. Therfeore, my assessment is pretty meaningless!
Paul W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Legally you are protected, but to not protect your customer's expenditure from the corona virus is immoral and poor long term planning. Congratulations, you made money but I and many I have spoken to will self insure in the future.
Why not offer a credit on a customer's next policy as an olive branch to retain future customers.
Peter R. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. Generali has provided the following response:
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. A dedicated team member will be reaching out to you regarding additional options."
InsureMyTrip gave phone number for me to contact the International Medical Group iTravelInsured SE directly with regard to the Novel Coronavirus but when I called the phone number no one answered and then I found out that if you let it ring about 20 times someone will pickup and then say the computer system is down and they cannot review any policy at this time. This went on for four consecutive days before I gave up.
Homer L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the feedback. If you have any questions or would like help reviewing a policy in the future, please contact our Customer Care department at 800-487-4722.
Stunned at the increase in price along with aging. Most seniors are on a fixed income and the extra cost put a bit of a crimp on my trip spending. I have never made a claim on travel insurance (thankfully). However, it is good to know IF something should happen I will be covered.
Carell J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I've bought travel insurance for years "just in case." Well, this time we needed it. My husband broke one ankle and sprained the other while we were traveling in Cambodia. He ended up visiting two hospitals in Cambodia, and spending several nights as an inpatient at the wonderful Royal Phnom Penh Hospital. The hospital contacted AIG and helped us fill out forms and told us to keep copies of itemized receipts. (We paid out of pocket and were reimbursed.) My husband needed a nurse to fly with him back to the USA from Cambodia and the insurance handled all of that, rebooking flights so my husband and the nurse flew business class so my husband's legs could remain elevated during the flight. I can't imagine having to navigate all this on my own. Filing our claim and uploading documents was easy, as was checking on their status. We were reimbursed for all expenses, thanks to keeping all of our receipts. We are definitely getting AIG travel insurance our next trip, though I'm hoping we don't actually need to use it again!
Susan S. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
At Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use now. Just give us a call at 800-348-9505