Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Everything went well with our trip, we did not have to use the plan but it was reassuring that if we had encountered any issues, the plan was there to help us.
Thank you to the representative that I have spoken through the phone when I enrolled. She is are very helpful, knowledgeable and patient.
Blanca Victoria S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Purchased John Hancock Gold plan for a trip to Croatia. Our flight to Croatia was cancelled. Luckily, we live in the area and were able return home not incurring any hotel fees (trip delay insurance max $200/day per person on the gold plan). We managed to get a flight out the next day. I was able to use the "trip delay" insurance coverage to cover the Lyft back home, to the airport the next day and our first night at the Airbnb which was non-refundable. The process took several months - The policy required that you get a written statement from the airline as to the reason for the delay. I wasted a lot of time on the phone with agents trying to get documentation with no results. Also sent emails to their customer service with no results. Finally, sent a letter (snail mail) to the airline's customer service and they responded with an email with the reason (BINGO!). It's odd, I had proof and documentation that the flight was cancelled - the challenge was getting the documented reason for the cancellation. I'm not sure why a reason also needed to be documented. Nevertheless, for all future trip planning I'm just going to assume that a claim will be filed and will ensure that all documentation any reasons for delays/cancellations and for any purchase is readily available so that I'm not in search of it later if a claim is actually made. I also know to use the mail (not email or the phone) when attempting to get an airline to respond to questions for claims.
John M. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Plan was cost effective and covered everything we needed. It was easy to use the website and compare this plan with others. Information was readily available for those items I didn't understand. We didn't make a claim so can't speak to that process.
Jeannette L. would
recommend this plan to a friend or relative.
Although I did not file a claim for the April/May 2023 tour of four Adriatic costal countries, I had an IMG/iTravel policy for a 12-day tour of Colombia, South America. A mechanical aircraft issue canceled the Orlando originating flight, which cause me to miss the Miami connection to Bogotá. What should have been 7.5 hours total travel time turned into a 21-hour trip to hades. IMG/iTravel denied the $109 claim for not cancelling the pre-paid hotel reservation. IMG/iTravel required documentation in PDF format and would not allow the airline emails proving that a missed airline connection caused in excess of a 12-hour delay. Had it not been for InsureMyTrip.com advocating for me, when I sent the supporting emails to InsureMyTrip, the claim would not have been paid. Even with IMT advocating for me, the paltry $109 check took three months to arrive. I booked a tour for Scotland in October. There is no way I would consider purchasing travel insurance with IMG/iTravel. Unless you are a glutton for punishment, AVOID purchasing any policy affiliated with IMG/iTravel. Bon voyage.
Larry Dean M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I increased my insurance twice as I added more trip expense (e.g. hotel reservation). In both cases, in contrast to other insurance that I have purchased through InsureMyTrip, days after my requested increase, I heard nothing. Then I received a voicemail from Generali explaining that I must speak with them to bind the insurance. Very inconvenient, especially since I was already overseas when I got the message.
charles o. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Hello Charles. Thank you for your feedback. At Generali Travel Insurance, we take customer service very seriously. We’re sorry for the inconvenience and will use your feedback to improve the process for editing trip coverage in the future.
This is a comprehensive plan for a reasonable rate. I also needed to change the dates of my trip and Trawick provided a timely response and quick adjustment for me. For a big trip - especially an international one - it's worth having.
David D. would
recommend this plan to a friend or relative.