Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My flight was cancelled and I had expenses related to the delay. I had my electronic boarding pass which stated that the flight was Cancelled, but C&F didn't think that was enough. They wanted a written statement from the airline as to WHY the flight was cancelled. It was the weather, but who cares? Why do they need a statement in writing from the airline when it was clear that I couldn't have forged my own electronic boarding pass? That added ten days to my reimbursement, which I did eventually receive.
Barbara M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
A friend purchased the plan for the same trip for less than half my price. What affects the cost? Perhaps more detail when purchasing would have let me know.
Kathy M. would
recommend this plan to a friend or relative.