Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
John Hancock claim service provider does not seem efficient. Their computer system would not accept uploads and had to email each document one at a time. Customer service did answer phone and was helpful. I have had much better service with other companies. Not impressed. Will not use again .
Jeanette M. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The insurance I purchased included a partial refund for cancellation for any reason. I was denied my claim after my trip was canceled due to marital separation.
Maurine H. would not
recommend this plan to a friend or relative.
I no make a claim but was pleased with the reminder email several days before my trip of what coverage I had and how to make contact if the need arose.
James G. would
recommend this plan to a friend or relative.
Used this plan before - several years ago had a claim & the settlement was processed quickly and within policy coverage with no hassle. The best I can say is that for this trip - I did not need to make a claim (that is good for me) but it was there if I needed it - - and the coverage & premium was reasonable.
Douglas B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.