Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
An incident occurred at the hotel one day prior to our embarkation. Security people knocked on our door stating that they received a call stating I had requested an ambulance--which I had not. Someone had obtained my info and telephone. I think travel agents should know about this. An investigation is in process about this scam.
Barbara F. would
recommend this plan to a friend or relative.
Very good plan coverage and easy navigation online to get the plan in place. The price seemed a little high, but still worth the piece of mind given that we booked more than 6 months out.
Michael K. would
recommend this plan to a friend or relative.