Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
C&F Travel Insured International
Worldwide Trip Protector
Purchase this insurance for a recent trip to Canada, on our way back we had a +6 hour delay and I made a claim for expenses (meals, charger etc; ~ $105.00 USD). Submitted all the documentation on January 12th and it has been more than 19 BUSINESS DAYS without a response (25 calendar days), even though they say it takes around 15 business days to process. No communication has been received, terrible customer service, do not buy!
UPDATE: After 8 months Insuremytrip did follow up. The claim ($102) was paid but only after the bad review above was posted. Anyway, I stand with what I said before, terrible service and the process should have been either faster and/or with more communication on their part.
UPDATE: After 8 months Insuremytrip did follow up. The claim ($102) was paid but only after the bad review above was posted. Anyway, I stand with what I said before, terrible service and the process should have been either faster and/or with more communication on their part.
Alejandro E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AIG Travel
Travel Guard Gold
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
-
Antonia Pozarski
AIG Travel
We are sorry you had to cancel your trip, and we hope your daughter is doing better! Thank you for sharing your overall positive claim experience. However, I’m sorry to hear you were not entirely satisfied with the communication leading up to your paid claim. COVID-19 has resulted in historically high claim volume, but we continue to strive for exemplary service. We appreciate your feedback so we can do better! We hope you will be able to schedule another trip soon. Take care and stay safe.Sep 24,2020
Generali Global Assistance
Standard
I tried calling you to cancel the insurance because I had to cancel my trip due to coronavirus; no one answering my calls. Very disappointed with your company. Would not use it again or recommend it.
EVELYN K. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020
Travelex
Travel Select
I broke my foot right before my vacation on canada ended. I was reimbursed for the emergency clinic I went to. Would definitely purchase this travel insurance again.
Toni B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
We were very pleased as we had to move our cruise and they allowed us to continue our coverage .
Madalyn S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Response time and processing for claim was slow. We had to contact them twice to ask about status and then they would take action.However, claim was finally paid and payment was fair.
Jeffrey M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 05,2019
International Medical Group
iTravelInsured SE
I was happy that the claim was paid in full, but it took a while. All my bills, save one, were in Canadian dollars and these were converted to American dollars, as proper. But one bill was in American dollars, but was also converted as if it were in Canadian dollars. It took a while to straighten this out, but eventually it was.
Ann S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I don't have much of an opinion because I didn't have to use any aspect of the insurance. The plan seemed fine but as I didn't use it, I don't know how easy it would be to have to file a claim.
Gail W. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
Well, we didn't need it. That's why you buy it! :-)
All went well on a great trip. We were healthy and safe and secure the entire time, so no claims on insurance.
All went well on a great trip. We were healthy and safe and secure the entire time, so no claims on insurance.
Bonita L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
will use again
Randall L. would
recommend this plan to a friend or relative.
Please see the response from C&F Travel Insured:
"Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. We appreciate your patience."