Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Filing the claim was straightforward and uncomplicated. The supporting documents requested were reasonable and easy for us to provide. The reimbursement was timely and exactly what it was supposed to be.
martin t. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your review. We are happy to hear that you were satisfied with our claims process. We hope you keep us in mind when it's time to plan your next trip.
I would never recommend Insuremy trip or April Insurance to anyone due to an apparent disconnect between the two of you. We had a major problem regarding payment for an additional amount for our cruise/air cost. We gave you/them several different perfectly good credit cards for the charge, but we kept getting messages that it wasn't paid for, payment wouldn't go through, etc. All cards had very high limits, nothing was wrong with any of them, and yet either you or April were incapable of completing the charge. It's all documented in my file at either your office or theirs. The incompetency became extremely irritating to us and we became seriously doubtful that we were dealing with a legitimate company. Never again. Next time will go with a direct carrier.
Charles B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We understand your frustration and apologize for the unusually long delay when changes were being made to your policy. Typically, changes will take between 2-3 business days, so this was an uncommon occurrence. Sometimes changes can take longer than usual when updated credit card information is required. We do hope to continue to work with you for your future trips. If you have any additional questions or concerns don't hesitate to contact us at 800-487-4722.
Thank you for your comments. We certainly agree that spending more than 1,000 USD for a policy that you did not need to use may now seem unnecessary and expensive. Premiums are based on the ages of the travelers, cost of trip, and length of trip. Some plans may even vary their rates based on destination. Premiums also vary from company to company and plan to plan. John Hancock offered three levels of coverage, the Bronze, Silver and Gold plans. You decided to purchase the Gold plan which is their premiere program with enriched benefits and primary coverage.
We always appreciate our customers' input. We also invite you to call us for your next trip so that we can help you review the various policies.
Coverage seemed good for the price. I can't say anything about the claims paying experience with your company, but I assume it's good. Documentation was complete and helpful to have with me on the trip. Enjoy the full benefit of my premium with no expense on your part except to maintain your website and hire some people to field calls. Thanks.
Thomas S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The best part was the interaction with the representative of InsureMyTrip - made the process of sorting through much more efficient. I was however armed with the possibilities and what I generally wanted covered before I made the call and that helped both of us.
Gail H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Did not need to file any claims, so I cannot comment on the support levels of the program. But it was easy to purchase and covered most of what we desired
James T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
The piece of mind was valuable when one thinks of all the mayhem going on in the world today. As we were going through a major European airport I felt the need for the knowledge that my loved ones would be taken care of if something were to happen to me. After I bought the insurance my worries eased and I enjoyed the trip and flights. No monsters hiding under the seats. But as I heard of the bombing in Manchester, England I was glad I had taken the precaution.
Antoinette S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Since we had no need to file a claim, the policy seems very expensive for an 18-day trip in Scandinavia (a no-conflict zone). I have no experience with your claims handling, so cannot comment on that.
Rohana R. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
Regards,
The RoamRight Team