Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
The cruise itinerary we originally purchased changed and we shifted the cruise embarkation date by one week. One would think it would be a hassle free exercise to change the insurance coverage dates. One would be wrong.
The number of email exchanges, documents, duplicate documents, duplicate explanations and multiple phone calls were required. It would have been easier to scrap the original policy and purchase a new one. So much for the creed “customer satisfaction.”
John S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Half way through my trip, I decided to extend my vacation. I waited on hold for a half hour before leaving a message to have someone contact me with information on what I needed to do to continue my coverage and no one ever called me back. I'd be hesitant to use this company in the future as I'm not sure if anyone would get back to me if I actually needed help. Thankfully, I had no issues on my trip and the insurance wasn't needed, but it was a bit frustrating being ignored when trying to give the company more business.
Jessica O. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The cruise was cancelled due to Covid. I was originally told that I would be able to roll the insurance over to a new cruise if that happened. Now I am told I have to submit new paperwork for a refund and am being made to jump thru hoops to get my refund and although RCCL has given me time to make a new choice, your company has told me that I hit a deadline. Not happy. From now on I will get my insurance direct from the cruise line I am travelling with. Definitely won't do this again. I challenge you to make things right.
Eric G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Please see the response provided by Generali in regards to your review:
"Thank you for your feedback. We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise the confusion around your situation has been addressed and you should receive communication from a dedicated team member soon. If you have any further questions, please contact us at (800) 348-9505 or [email protected]."
We didn't go on the cruise :( I actually forgot about this insurance plan. We ended up going somewhere else in FL for a week. I wish I would have remembered this so I could have covered this trip instead. Ohh well, too late to turn back and it definitely isn't the company's fault. Thanks!
Danielle C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Richard E. would not
recommend this plan to a friend or relative.
6 of
8 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
Thank you for your feedback. We are pleased to report that the insurance provider has issued the partial refund of the premium that was owed to you. Please call us at 800-487-4722 if there is anything else we can assist you with.