Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I tried to file a claim. The business I booked my hotels under informed me of their cease and desist order the day before I left for my international trip and I had to desperately look for hotel rooms. I was told it was not covered and was offered no help in finding new rooms. I am still trying to get reimbursed for the original rooms from my credit card company. Would not use this company again.
judith s. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Unfortunately your Generali Standard policy did not include coverage for a Financial Default. We also forwarded your email to Generali who replied as follows:
"We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."
Not sure how relevant a review is since I didn't have to file a claim but it was reassuring to know that I had coverage IF I had needed it. I always buy a plan before I travel - just in case. The cost was reasonable and the coverage was more than adequate. Thanks.
Paula B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I unfortunately did have to cancel my trip due to a persistent leg tendon and nerve injury. It was an active hiking and bicycling trip, and I canceled my trip before the final payments were due for the organized tours. My doctor would not sign off on the form saying I was unfit to travel because of the limited wording of the question -- I clearly could get on an airplane, although I could not complete the trip I had planned. Initially Nationwide denied my claim, but I sent back an email again explaining that I did not want to cancel my trip but could not do the trip I had planned. (As required in making a claim, I had submitted itineraries for the guided portions of my trip). My doctor agreed that I could not complete the trip, as he indicated in a written statement, even though he would not check the box saying I was unfit to travel. Frankly, I did not expect my email to change anything; but, much to my surprise, I received an email response in less than a week saying that my claim had been sent to appeals and Nationwide would be sending me a check for my claim. It took some work getting to this result. It is small consolation, as my injury months later is just slowly getting better, but ultimately Nationwide made a fair decision. For that I give the company 5 stars.
Joanne P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We make it a practice to obtain travel insurance to mitigate risk for circumstances beyond our control when we've booked expensive trips. Generally the concern is that our elderly parents could develop a sudden illness that might require canceling travel plans we've made months in advance. However, we recently experienced travel delays due to pilot strikes (British Airways) and train strikes (France) that could have resulted in missing an expensive pre-booked multi-week bicycle tour. Fortunately, in spite of delays we were able to get to our destination with little time to spare. During the delay I called our insurance provider to discuss our options and was relieved to discover the extensive resources available to help us, and learned that we would be covered for expenses incurred should we need to rebook our plans. The simple comfort that came from knowing we were covered more than justified the expense of our travel insurance.
Wendy H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
"We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."