Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Horrendous Customer Service when we tried to file a claim. They lose documents, don't follow, up, come up with excuses, etc. For a Simple $250 Medical Reimbursement they have been giving us the run around for almost 4 months. The claim could not be more simple (Dr. visit on a policy with Primary Coverage). Claim was finally paid when said we would contact the State Insurance Commissioner Beware if you need to use this company. I'd recommend staying away
Michael K. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your feedback. We have received the following response from TravelSafe:
Dear Michael,
Thank you for taking the time to provide us with your feedback. It is highly valued here at TravelSafe. First, we want to apologize for the poor level of customer service you received during the claims process. This should never be the case.
As a travel insurance company, we strive to provide travelers with products and service that extend beyond their expectations. However, we recognize this was not your experience.
We have notified our claims processor, Trip Mate, that the length of time and effort taken to address your legitimate claim is unacceptable and we are working with them to make sure that other TravelSafe clients do not have the same experience.
Again, I apologize for any inconvenience or frustration this has caused. We hope you still consider purchasing travel insurance in the future.
C&F Travel Insured InternationalWorldwide Trip Protector Plus
I am giving it 5 stars because it provides coverage for everything I was looking for at a reasonable price. However, since I didn’t have to put in a claim, it is difficult to judge how supportive and responsive the company would be which is what truly separates a good insurance plan from a bad one.
Mercedes S. would
recommend this plan to a friend or relative.
Since you can judge an insurance plan only if you have a claim and we tried to do everything the safe way. It looks like the trip went nice and smooth as planed I have nothing else to add.
Tuvya S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
First time I have needed to call to file a claim since I have been purchasing insurance plans for trips. What a disappointment to find out that when I needed it - it would not cover our stolen cell phone in the Dominican Republic. Next time I know to read the fine details of a plan to know that some of the most expensive items I travel with such as cellphone and computer are NOT covered with this plan. I now know in the future when purchasing a plan to look at the detailed article coverage.
Ann P. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We are sorry to hear that your phone was stolen during your trip. It is unfortunate that most travel insurance policies will exclude or provide very limited coverage for electronics and cell phones.
When planning to purchase a policy, we recommend contacting us by phone at 1-800-487-4722 to review the limitations and exclusions of our plans. We can also provide recommendations to you based on your main concerns. Our licensed representatives are avaiable 7 days a week.
Please feel free to contact us if you have any further questions or concerns.
C&F Travel Insured InternationalWorldwide Trip Protector Plus
I tried to call the toll free number to inquire about a claim and it was a non-working number. I resorted to a live chat online and they told me to call the toll free number, which wasn't in service. Fortunately, I did not end up having to file a claim which was a good thing since I could not call the toll free number.
Robert G. would
recommend this plan to a friend or relative.
Did not have to use. We were glad we had it.
There was a lady there that missed a step and broke her leg.
I think I heard that they did not have travel insurance. She broke her leg the 2nd day of their trip.
Dominican Republic trip.
Kathleen K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Dear Michael,
Thank you for taking the time to provide us with your feedback. It is highly valued here at TravelSafe. First, we want to apologize for the poor level of customer service you received during the claims process. This should never be the case.
As a travel insurance company, we strive to provide travelers with products and service that extend beyond their expectations. However, we recognize this was not your experience.
We have notified our claims processor, Trip Mate, that the length of time and effort taken to address your legitimate claim is unacceptable and we are working with them to make sure that other TravelSafe clients do not have the same experience.
Again, I apologize for any inconvenience or frustration this has caused. We hope you still consider purchasing travel insurance in the future.
Sincerely,
Amanda H. from Team TravelSafe