Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I almost needed to use the insurance due to food poisoning. I got very sick on the plane and was taken to the airport clinic when landed in Qatar. They told me that they will not allow me to take the 17 hours connecting flight to Miami, unless my vital signs were normal in due time. Fortunately, all the medicine worked and 2 hour later I was given permission to take my connecting flight. No need for the insurance because there were no charges.
Adela C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I bought the cancel for any reason rider for 2 trips that might have been canceled and they were. AXA provided the specific information I needed to send them, did so, and they responded in a timely manner upholding their insurance agreement.
Andrea M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
our flight was cancelled and we missed a prepaid hotel night in Bangkok. I kept all my receipts and boarding documents (no small task since we were travelling constantly for 2 months) and turned them in after our trip. Received reimbursement within a month. Customer service reps were very sympathetic and helpful.
christine b. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. The CSA Travel Protection Custom plan is a solid, comprehensive plan with an extensive list of covered events for Trip Cancellation, Trip Interruption, and Travel Delay.
For a valid medical claim CSA Travel Protection requires all bills and reports for medical and/or dental expenses claimed, any requested information related to the claimed expense(s), including but not limited to, an explanation of benefits from any other applicable insurance, and a signed patient authorization to release any information required by us, to investigate your claim.
The large majority of travel insurance providers offer excess or secondary insurance. However, we do have several plans which are primary. In the future, please give us a call at 800-487-4722 so that we can assist you in selecting a plan that best suits your needs.
My husband had to cancel at the last minute for work reasons so he was unable to join us on the trip to Thailand. We submitted the paperwork exactly as requested and it was paid promptly. No issues. I also hurt my knee while on the trip and had to go to an urgent care clinic for treatment. Again, I followed the instructions given on the forms for submitting the claim, they called to clarify one issue, and then paid with no problem. I had kept all receipts and was able to provide everything they needed to document issues so things went smoothly. Very very pleased. I have been buying travel insurance for years and never had to file a claim for medical reasons, so I was glad I purchased this again.
Pamela Y. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.