Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We’re sorry to hear about your negative experience and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We strive to resolve all claims within two weeks from the time that they’re received, unfortunately, some cases can take a little longer to resolve. If you have any additional questions or concerns, please reach out to us at (800) 348-9505 or via email at [email protected].
Good plan that helped us to enjoy our vacation worry free. It is well worth to have this coverage to protect our trip cost and have assistance in case of unexpected events. We always use Travel Protection for our trips and recommend all our friends to do the same.
Leonid G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I found purchasing this plan was easy and having it was a great peace of mind. I had concerns that my trip may need to be cancelled because my daughter injured her leg and was not sure if she would be up for it. Plus my mother is in poor health. Luckily I did not need to use the plan but just having it in case was great. Would purchase it again.
Paul H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I Have been purchasing plans for years and never had to use any. this time my daughter fainted and had to be rushed to the on resort medical facility. thank god everything turned out ok but i had a $200 medical bill. Filed a claim, filled out papers and emailed to nationwide. Received check for full amount within 5 days. Easy and no hassles. I will continue to use nationwide and highly recommend it
remo b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hopefully I don't have to use this insurance, but in case you need one this one have good coverage for reasonable price. If you looking for one I would recommend this one. Have a peace of mind that you cover in case something happen specially if you are international traveler.
Alexander V. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Everything went well on my trip, After hearing from others that had problems with luggage and hotels. Made my trip more relaxing knowing I had insurance.
Edward E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did not file a claim during this trip, but I did it at my previous trip. Nationwide Mutual Insurance Company did a great job. Service was professional and quick. All representatives were helpful and very professional.
Thank you.
Alexander S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
CSA refused to grant the claim stating that I had medical pre-condition. The first symptoms of my sickness appeared just 2 weeks before planning trip and never before and the coverage was bought few months earlier. I received the money only after very complicated way of complains.
Terrible handling.
Piotr T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Although it is unfortunate that you had difficulties in settling this claim, we are pleased to hear that the CSA Travel Protection has reimbursed you for your medical expenses.
For the benefit of your fellow travelers, CSA defines a PRE-EXISTING CONDITION as a "Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy."
Please also note that the CSA Custom plan does not offer a waiver of that preexisting conditions exclusion.
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct plan to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While some of our plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is typically unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at the number or email provided above.