Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
This was great travel insurance that protected us from financial disaster if we would have needed to cancel the trip, and for medical and repatriation costs if one of us would get sick. I'm glad that we had a great trip and we didn't need to file a claim, which is as it should be! But it's good to know that you would have been there if we needed you.
Robert H. would
recommend this plan to a friend or relative.
Thank you for your review. After you return home from a trip you are offered the opportunity to review the insurance policy you purchased. This review allows you to share your experience with the insurance provider if you had to file a claim or use their assistance center. It also allows travelers to share their feedback on the benefits and limits offered on the policy. If you have any questions or concerns, please feel free to call us, InsureMyTrip, at 800-487-4722.
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.
We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.
We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.
If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.
Fortunately I did not have to use any of it and I'm thankful I think the price was a little high, but if I had to use it, I'm sure I would not feel that about the price! I'm going on another trip in June to the Carribean and May look for a plan less expensive
Carol C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
My parents are in their 90’s. It was very comforting knowing if something happen prior or during my trip I could be home without loosing the money invested in my trip.
Carol A. would not
recommend this plan to a friend or relative.