Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My flight was cancelled for no reason. I had to rebook the entire international trip. I filed a claim to get reimbursed for my rebooking fee; submitted the paperwork and received a call from the insurance company in 4 days that I should be expecting a check in the mail and I
shortly after that I received my money back. Thank you!
Anastasia C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thankfully I did not need to make a claim. But I feel it is better to have trip insurance and not need to use it than to need help whether medically or lost luggage, missed flights and not have insurance.
Barbara v. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Though I was unhappy to have to purchase costly insurance, I was grateful to know that I had it.
I appreciate how clear it was to sort through policies and find one with the basic considerations of health to rely on should something happen. And something did happen, but I decided to go ahead anyhow and the trip worked out fine.
Thanks again.
Mary Ann N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
If you want a plan that covers you when things go wrong, this is NOT THE ONE. RoamRight refused compensation of any kind when we missed our connection (foreign port of entry) due to an extremely long line in immigration. This was absolutely not of our making. The airline refused to accommodate, cancelled the remainder of our tickets and left us stuck having to buy new tickets for onward travel. You would think this situation is PRECISELY what trip insurance is for, but if you purchased RoamRIght you would be mistaken. RoamRight has disclaimed all responsibility and paid out $0. DO NOT USE.
Pavel B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
When adjudicating claims, we are bound by the terms of the policy. The situation described is not a covered reason for Trip Interruption as defined by the policy.
If you have any further questions about your claim, please do not hesitate to contact our customer service team at 855-762-6252.
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
----------------------------
Dear Nancy,
Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.
Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.
There is no way to accurately gauge a plan unless and until you actually need to use it. This plan APPEARED, through its coverage documents, to have covered everything, but, thankfully, we didn't need to find out how well the plan really performed.
Do we have "buyers' remorse" for purchasing it? NO. Would we purchase it again? YES. Can we accurately comment on how well the plan covered us (or would have covered us) in the event that we had actually had to file a claim? NO. So, completing this survey is actually pretty pointless.
Michael B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Even though you believe that your review is "pointless", we still appreciate your taking the time to do so. We value the feedback of our customers.
Please feel free to call Customer Care at 800-487-4722 if you have any questions. We are available weekdays from 7:00 AM to midnight EST and weekends from 9:00 AM to 9:00 PM EST.
When adjudicating claims, we are bound by the terms of the policy. The situation described is not a covered reason for Trip Interruption as defined by the policy.
If you have any further questions about your claim, please do not hesitate to contact our customer service team at 855-762-6252.
Regards,
The RoamRight Team