We made a claim because our flight going home after our cruise out of Ft Lauderdale was cancelled due to a snow storm, and ended up having to stay the night. We sent in our claim and did not hear from the insurance company for a month. We contacted the company and resubmitted our claim. Again no response. Finally on our third try they responded that they are processing our claim, this after 3 months. The company does not communicate at all, it is like a big black hole. We received our claim finally and it did not cover the items they claim they cover. Also, they don't explain why our costs were not covered just sent a check and that is that. I would have been better off not purchasing the insurance. It was not worth my time to purchase and was not worth the time to send in the claim. Beware, it does not cover much of anything. When you read it it appears to, but it does not. I definitely do not recommend this insurance, unless you feel you want to make a charitable donation to Nationwide! Save your money.
Mary D. would not
recommend this plan to a friend or relative.
4 people found this review helpful
Note: This review is for an earlier version of the plan.