Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our cruise was delayed by one day due to a hurricane. We filed a claim and we’re quickly reimbursed for an extra night in a hotel and food for that day. They also had an app and quick phone customer service.
Justin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Went to Canada for a week. Was having a good time and wanted to stay 2 more days, but, due to the policy not allowing an extension I was forced to cut my time short or take out another policy with another policy fee. Due to this I went home earlier than I wanted to. Next time I will use another company.
Gary G. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We ended up wasting our money buying the insurance... but that was the bestest outcome ! We left on our vacation with the peace of mind that, if an unforeseen circumstance occurred, all the boxes were checked to protect us. Thanks for your service.
David C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Fortunately, we did not need to file a claim. The coverage in this policy gave us peace of mind when traveling out of the country. We like the fact that coverage could be increased as trip planning took place over several months.
Susan H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Luckily I did not have to file a claim, although the trip did not go as planned.
However, the tour operator, Quark Expeditions, agreed to refund a pro-rated amount for 3 days of the expedition cost and and pay additional reimbursements for three days at $100 per person per day to cover meals expenses for the extra days we had to spend in Calgary waiting for embarkation.
Here is the letter they provided for anyone wanting to file a claim.
August 24, 2023
Re: Canada’s Remote Arctic aboard Ultramarine – August 19- August 30, 2023 – Trip Interruption
Dear Travel Insurance Provider,
This letter is to inform you of the Trip Interruption to the above voyage due to wildfire activity in Yellowknife which resulted in the cancellation of their charter flight from Calgary to Resolute. Guests remained at the joining hotel Calgary until their return home.
On August 20, 2023 passengers were scheduled to fly on Summit Air charter flights departing Calgary at 9:00AM & 10:00AM and arriving in Resolute Bay at 3:33PM and 5:18PM where they intended to embark Ultramarine. However, on August 18 we were advised by Summit Air flights had been cancelled as their aircraft and crew had been redirected to assist in the wildfire efforts.
With Summit Airlines unable to operate charter flights Resolute was no longer a viable embarkation point, which resulted the embarkation point of Ultramarine changing to Iqaluit. Guests remained in Calgary until August 22. Flights were scheduled with Canada Jet Lines to operate on August 22 departing Calgary at 11:45 AM and arriving in Iqaluit at 6:10PM. Upon arrival in Iqaluit guest embarked upon Ultramarine and continued their expedition.
As per our terms and conditions, no compensation has been provided to travelers for flights outside our program or other expenses incurred due to the interruption.
Should you have any questions regarding this voyage interruption please contact Quark Expeditions via [email protected] with “Canada’s Remote Arctic August 19 departure Trip Interruption”, in the subject line.
Very Sincerely,
The Quark Expeditions Client Experience Team
Petra C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I called the company with a concern about a possible travel issue. Fortunately, I didn't need to file a claim, but I was impressed with the representative. He clearly explained the benefit available.
Robert M. would
recommend this plan to a friend or relative.