Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Inexpensive plan. We had no claims, so I cannot comment on how well they process or honor claims. However, compared to other plans, we were able to get the level of coverage we wanted at a lower price, so that is what has driven my scores.
Mitchell G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
I found the company very difficult to deal with when i filed a claim for trip cancellation because of a medical condition of a family member. After i provided all the requested info and told that my claim would be processed and paid it was denied. On the third appeal after threatening to notify the state insurance dept they settled and I received a check. They were quick to cash the premium check and almost impossible to get a claim settled. I wouldn't buy from them again and I recommend that they be taken off this site.
richard s. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Thank you for your review. Please see the following response from Arch RoamRight:
"Thank you for taking the time to leave a review.
In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation to make an accurate decision.
This claim became complex by the changing travel conditions of 2020, addressing changing travel dates you initiated and the cancellation of the trip, not to mention determining the applicability of your refunds and vouchers that were given by your travel providers in the adjudication of the claim.
If you have any other questions, please reach out to us.
My son got sick on trip and was treated by medical staff aboard the ship. When we returned I contacted travelex and submitted my receipts from medical and the claim was handled expeditiously. I am very pleased with the insurance and have since taken out another policy for my next trip.
Cecile B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We did file a claim and it was handled fairly . The response time was longer than usual due the claim backlog caused by a hurricane. We did however receive several emails apologizing for the delay.
Gary G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
great customer service, love dealing with them we have used this company for many years
we have never had to use, for more then some minor medical. A wonderful company
Susan C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
"Thank you for taking the time to leave a review.
In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation to make an accurate decision.
This claim became complex by the changing travel conditions of 2020, addressing changing travel dates you initiated and the cancellation of the trip, not to mention determining the applicability of your refunds and vouchers that were given by your travel providers in the adjudication of the claim.
If you have any other questions, please reach out to us.
Regards, The Arch RoamRight Team"