Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
i did not file a claim which is most important part of review. i can say when i called them to add more days to plan they had very nice and helpful staff.
patti w. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
A little too pricey for something that would be a rare occurrence but did provide peace of mind for my wife and I. Fortunately we did not have to file a claim
Albert P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Submitted claim in October, 2017 and nothing happened. I called in January, 2018 and one of your customer service agents - Heidi investigated and apparently got it moving through your system. To her credit, Heidi called me on February1st to see if I had received my refund. It had just arrived the day before.
Process was way too slow.
Herbert A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Unfortunately, the cost of plan coverage becomes prohibitive the older one becomes. In addition, you must buy duplicate coverage for things such as lost baggage which is likely covered by other policies you already own. It is however, the only option available if you want travel insurance. It just should be more fair and allow one to cherry pick the coverage that is necessary in order to reduce costs.
Doreen H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you very much for your comments. You were correct when stating that plans do get more expensive as you get older since premiums are calculated based on the age of the traveler, cost of trip and length of trip. However, most companies including John Hancock do allow you to "cherry pick" by offering you various levels of coverage at lower rates. You chose to purchase the John Hancock Gold plan which is their most comprehensive plan. For most travel situations, John Hancock also offered a Basic and Silver plan at lower premiums.
Please remember that we are always available to assist you from 7:00 AM to midnight ET weekdays and from 9:00 AM to 9:00 PM ET.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Please remember that we are always available to assist you from 7:00 AM to midnight ET weekdays and from 9:00 AM to 9:00 PM ET.