Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
While I think most plans are too expensive I am glad we had yours this time. We had no issues but we are aging and we never know what may happen en route during a vacation trip.
Howard S. would
recommend this plan to a friend or relative.
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
First the good: The coverage was reasonably priced; the Company paid the Doctor and the Hospital for the emergency surgery and hospital recovery treatment; the Company refunded the million peso up front deposit that I had to make when were were evacuated to the hospital; and the Company got us air tickets to get home because the tour had moved on when the Dr released my wife to travel.
To Be Improved would include: keeping us informed of progress on our return air tickets - we spent several days frantically calling and emailing the Company, and cooling our heels in a hotel after release from the hospital, even though the release date had been sent to them two days in advance of discharge; employing a claims processor who could read and understand the claim submittal back-up information, and who would ask me questions if she didn't understand, rather than first paying for one person instead of two and paying at the wrong country's exchange rate, then later having to correct these errors and make a second payment.
Bruce D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you very much for this review. April Travel Protection, as well as our other companies, always appreciate your comments. It is especially useful to April since you took the time to list the pros and cons of the experience, while pointing out that April was there when you needed them.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.