Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I had an awesome experience with Travelex Insurance. I actually needed to move my trip because my husband was unable to get off for Christmas so the only thing the company needed from him was a letter from his boss saying that he was not giving him Christmas off due to operational needs. I submitted this to them as well as proof of purchase of my trip on my credit card and they refunded me the entire trip. Sent it straight to my paypal account. I used that money to book the trip for thanksgiving instead. The company is easy to deal with and I just purchased travel insurance again for my trip to UAE!
JENNIFER J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We experienced a dental problem, but were unaware that an accident/police report needed to be made and only treatment that took place there would be covered. Previous plans I've had allowed us to complete treatment at home if not an emergency situation.
Luggage was also destroyed and a claim must first be filed with airline. HTH insurance took 48 hours to respond to tell us that so we missed the 24 hour window to do so with the airline, so we couldn't file for the damaged luggage.
Will never purchase this insurance again.
Ambrosia M. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your reply. We also have a response from HTH Worldwide:
"Thank you for your review!
Our claims department confirmed that in your email concerning the dental injury, you advised that dental treatment was not received while on the trip and that you were planning to seek treatment at home. Unfortunately, any treatment received needs to occur during the trip. Since you did not seek any dental treatment while on the trip, the plan will not consider reimbursement.
Regarding the damaged baggage, we need additional information. We will reach out to you for this so we can consider the damaged baggage claim.Thank you!"
It's one of the cheaper plans with a long pre-existing condition period, but has really high medical coverage, so that's why I chose it. I had to visit the ER after falling on some ice right before my flight. BRING YOUR CLAIM FORM WITH YOU TO THE DOCTOR! It makes it so much simpler when you want to file your claim since Dr has to fill it out. I asked for refunds from airlines first. Documents required was proof of travel payments (CC statement), itinerary/ticket, claim form, refunds from airlines, discharge with diagnosis, doctors note. My claim was small ($38) so maybe that's why they approved it so quickly and easily. I filed claim by email on 12/11, got confirmation of claim on 12/12, email of claim approval with amount on 12/19, payment direct to my checking account on 12/24. I'm very satisfied, as I expected it to take months, from reading about difficult IMG claims. Of course, I made sure all my documents were in perfect order and it was a small claim from an accident with a US doctor, so maybe that's why. Any claims with the possibility of pre-existing conditions might take much longer to process, requiring medical records from the hospital/doctor.
Ethan M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Fortunately, I did not need to file a claim; however, having the piece of mind of knowing that I could recover much of my travel expense if something bad occurred with one of my or my wife's aging parents while we were in travel status was well worth the price of the policy.
Perry E. would
recommend this plan to a friend or relative.
Due to a family emergency we had to cancel our trip. We thought that we were well enough insured but sadly this was not the case. Cancellation due to an injury or illness of a non traveling person was covered by the insurance, but only if that person is living in the USA, Mexico or Canada. It would have been nice if this was mentioned in the "small" letters before you purchase the insurance plan, or anywhere on the website. Only after purchasing the plan it was mentioned in the paper work that nobody ever reads! Costumer care was not helpful at all and only said: "you should have read the 20 plus pages after you purchased the plan". I think this kind of information should be more clear before you buy a plan.
Till P. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for taking the time to submit your review. It is never pleasant to hear that your claim was denied. Before, during and after you purchase the insurance you have a copy of the certificate available for review. This provides you with the finer details of the plan such as definitions, coverage's and exclusions. We suggest customers review the certificate to best understand their coverage. For customers with specific concerns, we suggest calling us at 800-487-4722 and we can assist you with finding a plan that covers your concerns.
"Thank you for your review!
Our claims department confirmed that in your email concerning the dental injury, you advised that dental treatment was not received while on the trip and that you were planning to seek treatment at home. Unfortunately, any treatment received needs to occur during the trip. Since you did not seek any dental treatment while on the trip, the plan will not consider reimbursement.
Regarding the damaged baggage, we need additional information. We will reach out to you for this so we can consider the damaged baggage claim.Thank you!"