Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I was fortunate not to file a claim, but my travel friend did file. I was very impressed with the speed of service and the fact that someone from the travel agency (Valencia Travel) through which we booked our trip was present during the entire process. They followed up the next day and a doctor that spoke English was at our hotel with 30 minutes of calling for services. I could not have been more pleased with what I witnessed in terms of service. I would recommend Travel Guard for my next trip.
Jennie G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Was hospitalized for food poisoning. Had to first file a claim with health insurance to determine was travel insurance would pay. Lots of documentation that I didn't have such as invoice for airline ticket purchased in foreign country. Luckily, when I asked for it through the credit card company and the airline didn't respond, the credit card company treated it as a disputed charge and gave me a credit.
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Andrea C. would
recommend this plan to a friend or relative.
It's unfortunate that you came down with food poisoning during your trip, but we trust that the discomfort is gone and your excellent health has returned.
Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.
AXA plans seem reasonably priced in comparison to others on the market, but prices for travel insurance are unreasonably high for seniors across the board.
Donna S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We used this insurance last summer, and we had a small claim because of a flight delay that caused us to miss a connection -- and this small claim took months to process. There was never any question about whether our claim was covered, but it just took a very long time for the company to process the claim. In addition, the website did not always accurately reflect the status of our claim. This summer, however, we had no claim to file, and all was fine.
Alan Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I filed a claim for trip interruption (medical problem) for the cost of a new return ticket home. The online claim process was easy, and the paperwork burden not overwhelming. My dissatisfaction stems from the time it took to settle the claim. They waited a full 30 days to approve the claim. It's the cheapest plan out there, and they paid their obligation under the terms of the plan, but they sure took their sweet time to do it.
Carmen S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Recommend that you read the fine print on each policy, especially if you're comparing plans. There's is a different interpretation of conditions that will be classified for the policy to pay out for specific coverage. For example "trip disruption" vs "trip delay" is interpreted differently by each insurer, as a result, you may get a payout for the trip delay instead of trip disruption (big difference in the amount paid) and it's totally different between each company what is actually covered by the policy, or you may not get payout at all depending on the circumstance that caused "condition" to occur.
Jaro N. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We hope that fellow customers find your review and our reply educational.
Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. In addition, all plans have their "exclusions and limitations" which may effect your coverage. Since policy terms and conditions vary from plan to plan and are also state-specific, this does create discrepancies in coverage between plans.
We recommend that you review the policy terms and conditions prior to purchase by clicking on "View Certificate", this can be a long and frustrating process given the number of offered plans, so we encourage you to call us at 800-487-4722 for assistance. Also, if the policy does not fit your needs, it can be cancelled within the review period for a refund of premium.
Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.