Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My flight was delayed 10 hours on return. We finally departed at 3 a.m. We sat in the airport for 10 hours because we had baggage and it was too difficult to leave the airport and come back again. I am 78 years old and in poor health. CSA pays nothing for delay, only for additional expenses such as food, hotel, etc., We did not incur expenses, only the unexpected misery of a 10 hour delay.
Abigail S. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your flight was delayed. The CSA Travel Protection Custom plan offers the following coverage Travel Delay:
If you are delayed on your Trip for 6 hours or more, CSA Travel Protection will reimburse you up to 150 USD per person, per day
for reasonable additional expenses incurred by you for
hotels, meals, telephone calls, and local transportation. Proof of these expenses must be provided with your claim.
Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents
or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic
accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling
Companion; or
j. death of a Traveling Companion.
Travel insurance industry standard is to reimburse out of pocket expenses resulting from a covered peril. We understand that being delayed is an unpleasant experience, but travel insurance does not award benefits solely due to being inconvenienced.
Please call us at 800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week to provide assistance and support.
Thank you for your feedback. We’re sorry to hear about your delay and about your negative experience at the airport. While we aim to always provide the best customer service experience possible, our plans are designed to provide coverage for financial losses you might incur while traveling and are generally unable to provide inconvenience payments of any kind. We highly encourage customers to review a sample Description of Coverage/Insurance Policy at the time of purchase in order to better understand their plan details. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We hope you’ll consider updating your review. Please contact us at (800) 348-9505 if you have any additional questions or concerns about the plan you purchased.
We had to cancel a cruise after my doctor ordered me to stay home after I was diagnosed with a serious medical condition. I filed a claim for the unreimbursed cost of the cruise, and got a check for more than $37,000 in just 12 days. I also appreciate that I could file all the paperwork (and they want a lot of it) by scanning it all and then emailing them a PDF. I'm dealing with a different insurance company for another cancelled cruise, and everything needs to be sent to them by snail mail, which is obviously slower and more expensive.
Joyce H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Because of illness, we had to cancel our trip to Denmark and the cruise associated with it. We downloaded the claim form, had our doctor's fill out the appropriate information and submitted the claim. The insurance company said it would take 3 weeks to process, and almost to the day, we received a check covering the full cost of out of pocket expenses and cancellation charges. There were no problems with the claim process and we are very satisfied. We would definitely use this plan again on future trips.
Thomas C. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
If you are delayed on your Trip for 6 hours or more, CSA Travel Protection will reimburse you up to 150 USD per person, per day
for reasonable additional expenses incurred by you for
hotels, meals, telephone calls, and local transportation. Proof of these expenses must be provided with your claim.
Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents
or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic
accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling
Companion; or
j. death of a Traveling Companion.
Travel insurance industry standard is to reimburse out of pocket expenses resulting from a covered peril. We understand that being delayed is an unpleasant experience, but travel insurance does not award benefits solely due to being inconvenienced.
Please call us at 800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week to provide assistance and support.