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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited the Caribbean rated AIG Travel
4.69 out of 5
531
ratings and reviews
98%
recommended
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Cruise
Filed claim
AIG Travel ProtectAssist
This was the first time we had to "use" our trip insurance and wondered how it was going to work. My sister got sick the day we were supposed to leave on vacation. A few days after we all should have been on vacation but were not, her husband called the company and they emailed him a set of claim forms. There was a step by step process. She got the medical report from her doc, copies of the rental contract, copies of their e-tickets, and a copy of my charge slip marked "car rental" and submitted everything requested along with a letter explaining that she was seeking reimbursement for their out-of-pocket expenses. The instructions said to check back with them after four weeks. Four weeks to the day, she got a check for just was what was requested. I'd say it was good service. Like everything else, though, it pays to read and follow directions! Hopefully we won't need to collect in the future. It's much more fun to be on vacation than spend it in bed sick. Thank you.
David M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
The plan we purchased covered our needs better than the plan offered by our cruise line and was cheaper. The customer care representative was very knowledgeable and identified the plan that met our specific needs and also had a free child rider attached. We were very pleased and will use be repeat customers.
Johnny D. would recommend this plan to a friend or relative.
2 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
Thank goodness I didn't have to use it But being insured makes me feel better when I'm in another country. At least I have someone to call IF there is a problem.
Donald M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel ProtectAssist
Have had Travel Guard ins in the past on which occasion my husband fell in the islands on vacation and dislocated his shoulder, which I was able to pop it back in, thank God. He refused to get medical attention on the ship at that time. When we got home, his shoulder kept popping out and was in quite a bit of pain so he did go to the Dr. We filed a claim for this and I wasn't surprised they denied his claims as I knew he should have got documentation from the ship Dr at the initial time of injury. So bottom line, always get documentation to present with any claims. This past week, we had no reason to use our Travel Guard Ins. And I would use them again in the future.
Jay L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
Even though we did not need to file a claim, knowing the coverage was there was a great comfort to us. The plans were easy to understand and it was helpful to see all our options listed.
Robert M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
I thought the reps on the phone were nice and personable and made me feel very comfortable with the insurance I had purchased. Luckily I did not need to use it, but it was a great comfort knowing that I would be able to go to a doctor if anyone in my family needed one.
Nicholas L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Essential Expanded
Never used the plan, but have been very satisfied with customer service.
Junius N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Essential
Very pleased, especially since our original dates of our cruise were re-scheduled to a later date.
Thomas V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Didn't have any problems on the trip, so can't evaluate the insurance fully. But the peace of mind is worth it.
Kimberly M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Just Knowing I was insured was great, and no worrying if something would have happened.
Marylou L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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