Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
All went well this trip, although we have filed a claim in the past and never had any problems. We're staying with this company.
Gina M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
Fortunately did not have to use. The price for the coverage was well within reasonable.
Leila J. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
It is difficult to rate the plan, as we did not have to make a claim. I can rate the ease of purchasing the plan as it was seamless
Paul M. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Cruise, Tour & Travel
We used this plan for years before using it through your site. Their website is more complex, so it's easier to buy through you.
Reuven F. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Essential
Only about a week before our travel, I noticed the dates were incorrectly stated. I was pleased with the responsiveness and speed for which this was corrected.
Hatton K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Antonia PozarskiAIG Travel
Dear valued customer, thank you for the positive review! I hope you will consider AIG Travel Guard again for your next vacation.Oct 12,2021
The trip included a
tour
AIG Travel
Travel Guard® Essential
The representatives were terrific. Twice I called for simple information. I did not have to wait long and, best, they had answers. They never tried to sell me more insurance. They simply gave me information and good feedback.
Michael K. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Protect Assist
Didn't HAVE TO USE IT BUT GLAD TO HAVE IT.
Nancy S. would
recommend this plan to a friend or relative.
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Antonia Pozarski
AIG Travel
Thank you for the positive review of the Protect Assist plan. We are glad your trip went well, and we appreciate that you chose AIG Travel to protect your travel investment.Aug 25,2021
The trip included a
tour
AIG Travel
Travel Guard® Essential
No coverage for Covid is a real problem. We could have been trapped for 2 weeks with no coverage.
Richard C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Sally
Thank you for your review. Please see the following response from AIG Travel Guard.
"“Thank you for taking the time to submit a review. AIG Travel is treating COVID-19 like any other unexpected illness. If you contract COVID-19 prior to your departure, you may be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure. If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Interruption, Trip Delay, and Emergency Medical Evacuation benefits if there is a confirmed diagnosis, including proof of illness from a doctor.
Trip Interruption can provide coverage for the unused portion of your prepaid and non-refundable expenses, as well as additional transportation expenses incurred to return home or rejoin your trip.
Trip Delay can provide coverage for additional expenses you may incur for hotel, meals and certain transportation costs incurred if you are required by a physician to quarantine.
Medical Expense and Emergency Medical Evacuation can provide coverage for medical expenses incurred while being treated for COVID-19.
These coverage's are subject to the terms and conditions of your insurance policy. Please click here to access a copy of your policy.”Aug 27,2021
The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
11 of
16 people found this review helpful
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Zac
Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:
"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.Aug 03,2020
The trip included a
tour
AIG Travel
Travel Guard Gold
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
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Antonia Pozarski
AIG Travel
Thank you for sharing your positive claim experience. COVID-19 has resulted in historically high claim volume, but AIG Travel continues to strive for exemplary service. We appreciate your feedback and understanding during these challenging times. We hope you are feeling better! Take care and stay safe.Sep 24,2020